Email notifications with link to update record kn the form
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01-01-2025 08:38 AM
A user can cick a link or button in an email and the Reports associated record's work notes and other fields are updated.
FYR: if user created a incident then he get email notifications, in that email contains a link or button. A user click on that then the incident records will update.
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01-02-2025 09:00 PM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-02-2025 02:52 AM
@Dr Atul G- LNG herevis the exact requirement
Come up with a solution(s) where a user can click a link or button in an email and the associated recond's work notes and other fields are updated