User is not able to see the Date and Status in the portal

Shiva Durga Pra · ‎01-01-2025

The user is not able to see the Date and status in the portal on my tickets
When we click the incident check box the user is not able to see it, if we click on another check box specifically or (select all) then the user can see the date and status

For some users, the same issue occurs when we click on the Stories check box, if we click on another check box specifically or (select all) then the user can see the date and status
The user is facing this issue only in Production, test, and dev user can view it

I checked with HTML and CSS code, and no error was found

Could any please check and help on his issue.

Omkar Mone · ‎01-02-2025

Is it possible for you to provide the code?

View solution in original post

Omkar Mone · ‎01-02-2025

Is it possible for you to provide the code?

Ankur Bawiskar · ‎01-02-2025

@Shiva Durga Pra

is it on the ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shiva Durga Pra · ‎01-02-2025

On the portal page (My tickets)

Dr Atul G- LNG · ‎01-02-2025

Hi @Shiva Durga Pra

Could you please try to repair the plugin once.

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