Hello guys. So, I need to get the SLA Notification information to show up in activity in the Incident record, but my issue is that this as shown in the picture below is coming from the task_sla table, so I can't get it to show in the Incident activit...
Hi all, Need help in sorting out stories based on the priority of the story in Agile board sprint planning.Below is the screen short attached, Need to sort out the stories based on priority.(requirement is to display critical stories on the top, fol...
'@' in email is getting replaced with '+' when assigned to description field in business rule.we have used following code while assigning value inc.description = current.u_description.replace(/<\/?[^>]+(>|$)/g, "");
Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table. However, is there anything on Incident form from which we can calculate MTTR? Thanks..!!
Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...
Hi All, I'm running ATF on Project table [pm_project], i'm able to successfully insert record on the project table and able to validate if the record is available in the system, but when tried to Open the record ATF is failing with the message - ''pm...
Hello all, I have a requirement to display Incident "Default view" for itil users, when they access incidents via Self-Service -- which is to say, change the ess view on self-service > incidents module to default view on Incident module for itil user...
Hello all, I'm trying to set emails generated from our Major Incident Management Communications as high importance so they get flagged by Outlook. Following another post, I created a Business Rule on the sys_email table that sets the current.importan...
Hello, Im trying to enable this 'collaborate' tab on Major Incident Workbench so I can stabilish the connections with MS Teams I did installed the 'notifiy' plugin as required by the docs but still doesnt show up
We have recently deployed Service Operations Workspace with our Utah upgrade. At the same time turning on the New (Next exp) UI. Since deployment we have received many escalations from our IT Service Desks that SOW performance is particularly bad in...
Previously we have SLA Duration is 2 days (P1), 3 Days (P2), 5 Days(P3). Now it was changed to 1 Day, 1 Day 12 Hours , 2 Days. Here we are directly changed the Duration then it was Impacted on old Incidents. Help to how to over come this. and this ch...
Help. I cannot figure out why the Configuration Item drop down list will only show items with a class equal to Business Service or Business Application. I've checked the dictionary entry and compared everything to an untouched dev instance of the s...
I have a custom-scoped application that has inherited all the fields from the Global Incident table. I'd like to add certain categories and sub-categories to the categories and sub-categories fields by not making any changes to the global fields ( si...
Hello All, I have below request -Once an Incident has been Resolved/Closed/Cancelled (Closed either manually by MiM for Priority 1 incident or automatically by the system for Priority 2, 3, 4, 5). There should not be possible for an action to be take...
Hello experts, i Have a workflow and inside that workflow i have a wait for condition activity. Please find the code snippet below: //START // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var gr_vm = new...
