Forum Posts
How to capture the emojis in the update set.
How to capture the emojis in the update set.
Resolved! How to create report for Average age of open incident by priority
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Change order of sections / fields in new record form of Service Operation Workspace
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Data Migration from ServiceDesk Plus(Manage Engine) to Servicenow
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
Resolved! Log email sent from ticket as a comment
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
What is Incident?
What is Incident?
Resolved! Transform map to update only empty fields
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
How to make incident number hyper link in notification message
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Import set
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Difference between ignore and reject
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Mapping tables
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
What is class and function
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.