Hide Incident self service view
Hi,Can anyone help me on how to hide self service view from incident.
Forum Posts
Transfer reason is not visible in the Form when it is repeated.
It is observed that when I am transferring any Incident to any other group then Transfer Reason tab become mandatory and it is reflecting in the activity logs as well , but while transferring the Incident if Transfer reason is same like previous rea...
Reports
Hello All, I have a report name Last 2 hours Incident Report. Reports is scheduled as well periodically .But once i open the report getting delivered it comes up with error message "Access to this content denied based on report_view ACL".Screen shot ...
Time worked field on Incident form
Hi Developers,How are Time Worked entries created in the 'Time Worked' related list? I have understood the process of when these records are generated, but I would like to know the mechanism behind their creation. Are there any business rules, workfl...
Notes disappearing when making comments
Hi all, I'm new to Service Now and could use some help. We have run into an issue where when we add comments to the Notes section of our incident, the comments disappear. It doesn't matter if it's for Private It or the additional comments. section....
Calculate custom duration field for different agents in the incident form
Hi all, we have a custom duration field in our incident management. What will be the best option for implementing the following? 1. Agent A works 30 minutes on the incident. Enters 30 minutes in the duration field. 2. Agent B workd 15 minutes on th...
Resolved! Can't see the "When" field in the business rule form
I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
Emails triggering Twise with same update
I have created a inbound email action for create a incident Type= newFrom = user Action : setvalues like short description, description comments for assignment group split the email subject and from the last word get the assigment groupassigned value...
Resolved! Date Format
Hi, I'm Parsing an email & currently, I'm receiving the date as format 09/13/2023 & I want to change it to 2023-09-13 this format while adding one day in it. In short, if the date we are receiving is 09/13/2023 then in xyz field (string type field) i...
Can we invoke UI action via background script? Is it possible?
If you know a way, please share
Metrics defination not calculation as expected in OnHold State
The OnHold Reason Duration creating a new record when we change state (OnHold- In Progress- OnHold- In Progress - ViceVersa) every time. It should be should be aggregating time, When It goes to OnHold State. Need help creating Metrics Defination for...
Record Producer date and time field
Hi,I want to create 2 fields in record Producer for time and date. in which we can select only date from today onwards. And time slot is 1hr each from 9 to 6 pm. When user select today's date the time slot must be visible after 6hr and when user s...
How to generate a Report for Top 10 Incident Callers
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
How to hide button for particular time period
Hiding the button according to the stores closing and opening timing on SNOW and stores timings is dynamic but the timing is in string . Can any suggest me how can I write the script in UI action.
Fetch Attachments from Third party
Hello I am trying to integrate servicenow with a third party tool, integration is via an API platform where i need to fetch the attachment based on ticket number. the attachment type is octet stream. how can i use rest api GET method to fetch the at...
