I am trying to set Additional Comments as mandatory for my incidents when state is "Resolved". When I use the button Resolve it works as supposed, but when i select the "Resolved" state from the choice list is doesn't.I tried using UI Policies and C...
Hello!I need help for one of requirement in service operations workspace.1. I have 2 fields to show in modal of service operations workspace in incident form of resolve button where I need to add 2 reference field in which 2nd reference field should ...
Requirement is like, the Configuration item field should reference the CI table showing all CI classes excluding Business Service. How to achieve this? Can anyone help me out in this?
How to create an incident task when an incident is created with specific short description and description or the field selected while submitting the incident form such as asset type: Laptop/Desktop/Monitor/IPPhone/Smart Phone and Asset is lost or s...
Hi,I'm want to how many Incidents triggered a Change Request and how many Incidents were triggered by a failed Change. How to build a suitable filter for this purpose? Thx
Hi Mates, I just wanted to know the difference between similar fields avaialble on assignment group form.could you please help me with some diffrences between manager, incident manager and service manager and help me know the hieraricy of access for ...
There are 2 service offerings with same ID. Please help on this
In the top left of a form view where the Module Name is mentioned below that we have attribute of that record (incident number, Name of the record etc). If I need to change the attribute of that record then how we can do that. For E.g. in an incident...
Hi Everyone,This is quite urgent.Requirement is response SLA should should stop when any email communication is made with in incident.Note: Quick message functionality is enabled in the instance. Thanks in advance. Deepika
Hey - is there a way to report on a customer chasing or updating an incident? we have looked at updated by, but that doesn't give what we need.We are basically trying to figure out, from 5000 incidents, how many are being chased or the customer asked...
Hi,I have a custom field (checkbox) in incident table and i am trying to add ACL to restrict the incidents with this new field is 'True' to be visible to only group 'A'. 1. Only Group 'A' can able to view and edit this field.2. Only group 'A' can abl...
I was working with SN support with on a SSO issue. We resolved it in my DEV environment but now I cannot login with my admin account. He mentioned to use side_door.do but that isn't working it reroutes me to a page that says session_timeout.do. Ar...
I would like to have right to create a new catalog task. This is complete when only the service desk member is able to create new task.How to achieve this scenario?
Hi, When uploading an attachment, when prompted to encrypt or not we are presented with 2 options.Current encryption contextCm_security incident encryption context AES-128Security_incident_crypto AES-256I would like to understand the relevance to the...
Hi all,I have an incident form with the fields "Opened by" and "Opened for". A user can create a ticket for themselves (Opened by == Opened for) or create a ticket for another user (Opened by != Opened for). I would like to send out notifications whe...
