How to change order of widgets in Service Operations Workspace
Hi All, I need to place "catalog task assigned to me" widget at first place. How can I do that?This is OOB: Please let me know. I opened UI builder but not able to change the place.
Forum Posts
Get metric instance attributes for a state based record
trying to get a metric instance record based on task based table like incident to retrieve the duration of the state like "New", "In Progress". Using the below script to retrieve just one record (as there might be multiple instances for the same sta...
Resolved! scripting help
I am working on a BR to create a portal announcement when a p1 incident notification is created. I found a script in the community to create announcement for a knowledge BR and modified it I have it somewhat working but it creates a new announcement ...
Ignore
Pls Ignore
Resolved! How to print the out in JSON format
I want to print the incident numbers per assignment group in JSON format. Eg: {"Group1" : [INC1,INC2,INC3],"Group2" : [INC4,INC5,INC6]}
How can we delete duplicate records?
How can we delete duplicate records from incident table using background script?
How to find the source of incident if correlation Id and Display is blank
How to find the source of incident if correlation Id and Display is blank
Trying to Hide UI action
Hello Team , I have two UI action button in the Incident form which I have marked with yellow I would like to hide "save " button when I clicked on "Hold Ticket" button . Could you please suggest me how to achive this .
Email notifications to external user who is not part of servicenow.
Hi Team,Good Day! I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...
Unable to reassign catalog task within team members of the same group.
Hi All,User part of a group is unable to reassign the catalog task within team members of the same group. Assigned to field is greyed out after assigning to the first user. Only users with admin role are able to reassign catalog task. Kindly help. I ...
Resolved! ServiceNow
In incident form when we select impact and urgency is high priority will be P0 .i want filed Major automatically check when user select impact and urgency in high?
Inbound Email Action
I have a request to create an inbound email action that will automatically set the "Assigned To" to the Sender
Add End User visibility on Incident form for attachments
Customer requested to add a Hyper link name "End User Visibility" next to rename and download hyper links. When we click on attachment from an incident form, The hyper link should be visible and when we click on End User hyper link it should provide ...
Resolved! Incident Active field not changing to 'False' after conversion of incidents into requests.
Hello all,I am facing an issue that, I am not able to change the active field from 'true' to 'false'. I am running a fix script to update the active field to false. However it changes back to true. I have already checked if there is any workflow or b...
Resolved! Generate Report for non-business hours
Hi All, Requirement: We need to create a report to show incidents created in non-business hours. i.e. It should run daily from 6pm - 4am and show the data in the report. What filters we can apply? Thanks.
