Regarding File attachments on incident form
Getting error message when trying to attach file of jpeg or png type on incident table. Don't want this error .
Forum Posts
Reference qualifier - Dictionary entry
Hi, I'm trying to build an if condition into a reference qualifier string. What I want is it to look at variable a, b & c, and filter accordingly, sometimes c will not have a value, so I want it to revert to just using a & b and ignore c. The issue ...
Resolved! Bar chart report to show 0 / zero results
Hi,On a trend or bar chart, is there a way to show a zero value? If you wanting to show improvement or a problem, being able to see this is quite useful.Thank you,Dan
ServiceNow tickets are missing on Visual Task Boards
Hi All, There is an issue we are facing on Visual Task boards in ServiceNow. Tickets within assignment group are missing, the tickets that have been created or moved to "No Assigned To" lane and then the ticket disappears after refreshing the page. T...
Why the Dashboard breakdown filter not working for PA widgets?
Hello, I have created the PA dashboard and added breakdown source "Company" to filter my dashboard visualization.Everything on dashboard looks good, also Checked the "Collect Breakdown Matrix" and its working fine.But while changing the Company filte...
When an appliaction service added to 'Affected ci's' related, automatically add the bus app
When an application service added to 'Affected ci's' related list, the system automatically add the its related business applications to the 'Affected Ci's related list.And also when we remove the app service from the related list, if no other app se...
How to get a list /report of all open incidents at the end of day?
I would like to get a report of all the open incidents everyday for 11:59pm. The query that I'm using on the incident table is below. I just don't know or can't figure out how to get that at 11:59pm instead of manually running it at 11:59 pm which is...
Enable Discuss button in the Incident form
Hi all, I need to enable the Discuss button in my incident form . Current the version I'm using is Utah. Please, suggest me to get the Discuss button on my incident form. Thanks in advance.
Limit selections on Tree picker
Hi community, I was trying to figure out how to set a limit to the tree picker for the location reference field on incident form. But I couldn't find a solution to that...Basically, we have a location hierarchy that looks like this: 1 : Global locati...
how to hide/show list collector variable options for only two groups
hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
How to Auto Assign Change group to newly discovered CIs in Service now based on Source or Class
Dear Community Members, I need your help to under stand on how to "Auto Assign "Change group" to newly discovered CIs in Service now based on Source or Class" vCenter has been integrated with Service now and CIs are auto discovered and not getting as...
Display incident data to external customers
I wanted to display incident details to our external customer(no access to servicenow); if any incident is updated, it should be reflected to the external customer. Please let me know how I can achieve this
In CR - Respective group should shows as "Rejected" other group shows as "no longer required"
Hi Team, If change is "Requested" in state one of the respective approver will "rejected" the change. The (Rejected) is showing for all other requested groups also in Approval field.Our requirement:- If rejected by someone of respective approver. The...
on-call escalation
I have created a on-call schedule and created escalation policy for it with 4 levels( 1-group escalation,2- group escalation,3-primary roster,4 -sec roaster), emails are triggering to only 3& 4 levels, emails to groups are not sent..please suggest wh...
