Email screenshots are missing on work note

[Usharani Chokka]

Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.

[Dr Atul G- LNG]

Hi @Usharani Chokka 

inbound email action related refer below links

Inbound Emails with Attachment icons / Logos / Signatures Images Adds Duplicate Attachments and Repe...

Email image filtering properties

How to copy the attachments via Inbound email action into Servicenow Incident table?

refer below links for help related to journal fields and images

Paste screenshot into Journal field

Can we copy an image from our desktop and do a paste on the incident?

Credits @Ankur Bawiskar 

https://www.servicenow.com/community/now-platform-forum/images-in-email-content-not-getting-pasted-i...

[Usharani Chokka]

Hello Atul,

Thanks for your response. But here my question is when we reply to ServiceNow through email for any incident by attaching screenshot on email we are getting this cid:image001.png@01DA291A.E6BE2340] on Incident & as well as on email. 

[Dr Atul G- LNG]

Hi @Usharani Chokka 

Did you check the links i added. That wil be helpful. Or you can log case toHI suport.