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Delegate Surveys in ServiceNow

Hi  If incident is resolved, a survey will be triggered to the caller. If that user is having a delegated user he(delegated user) should be able to complete the survey instead of caller. Can anyone guide me how can we achieve this.  Thanks in Advance...

Resolved! How to parse incoming email which is HTML format

Fieldin the incoming email is coming like below:<td valign="top" align="left" class="updates-diff-label" style="border-collapse:collapse; border-spacing:0px; color:#172b4d; padding:0px; max-width:150px; vertical-align:top; color:#5e6c84; text-align:l...

Community Alums by Community Alums  
  • 632 Views
  • 4 replies
  • 0 helpfuls

Resolved! need help in incident management.

Hi all, I have a requirement to populate the following fields on the incident form:-1. In a incident form when a field is checked the choices in section will populate in service now.2. In a incident form when a field is checked  capture the time in a...

Bucket Group Created on(incident)

Hi All,I am working on creating a bucket group for Created On (incidents), where each incident will be categorized based on the number of days since it was created. Here’s what I am thinking for the date ranges:  I have mapped the bucket group to the...

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Vidya Aeil by Tera Contributor
  • 321 Views
  • 1 replies
  • 0 helpfuls

アサインで選択するグループごとでインシデントの表示、回覧や、書き込みの権限をコントロールしたい

お世話になります。標件ですが、同様の室温が見当たらず、記帳させていただきます。 要件:アサイングループがグループA,Bがあります。双方、itilのロール権限を与えているのですが、お互いのインシデントの検索や、表示などできないようにしたいと考えています。A,Bグループごとに別のロールを割り振ることなく、自身のGr以外のインシデントの表示を制限を実現したいのですがこのようなお悩みはないでしょうか。 そもそも、ServiceNowのほうで、ロールitilを双方付与した状態で、特定のGrに所属している方...

Create incident attachment issue

Hello,In my project, when attaching a file to a newly created incident, the attachment sometimes appears twice, though this issue does not occur consistently. Could someone please help me with this? Thank you in advance. 

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bondita1 by Tera Contributor
  • 306 Views
  • 2 replies
  • 0 helpfuls

ITSM

How can I restrict KB articles from particular KB on Service portal. As of now restricted KB articles are visible but once I open it shows this message. How can I remove articles which are restricted. Can someone please help.

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Resolved! Opening of an incident

Hi, Incidents are opened using CIs, but can an incident be opened using on an asset that is not considered a CI?  Ex.: we are questioning ourselves if we should or not put laptops as CIs.  If we decide not to, could we still open an incident under th...

Loto-qc by Kilo Expert
  • 440 Views
  • 2 replies
  • 0 helpfuls