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Parent incident and child incidents

When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...

vivianlowra by Tera Contributor
  • 702 Views
  • 2 replies
  • 0 helpfuls

Business rule if condition is only working for me

Hi,I have created a business rule and the if condition which was highlighted below no other users is entering to the if even the condition is satisfying but when am trying with my profile it is working fine. Can anyone please let me know what's the i...

Community Alums by Community Alums  
  • 397 Views
  • 4 replies
  • 0 helpfuls

notifications fields is not mapping the info

here i want to send the notification for sending PO here is the notification :  â€ƒbut its only mapping the some fields on the email notification : i have this notification on " x_jade_procurement_it_purchase_requisition " table.  please help !!

Screenshot (423).png Screenshot (424).png
tGhadage by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

Resolved! Modifying the filter on the "Add" AffectedCI ui action

Hello - I am attempting to filter the popup that appears on the "add" ui action on the AffectedCI Related List at the bottom of incidents. The filter I want is it to only show CIs that are active. No CIs that are in the "gone" state.  I've been tryin...

Jalen by Tera Contributor
  • 1083 Views
  • 4 replies
  • 1 helpfuls

Export Dashboard PDF

Hi Team, I am exporting dashboard in PDF, post downloading it's not showing ageing ticket assigned to the individual. However, group by done as assigned to. How can export that in PDF. Regards,Garvit 

Garvit1 by Tera Contributor
  • 303 Views
  • 3 replies
  • 0 helpfuls

Automation of Incident assignment

Hello,My customer doesn't have CMDB configuration done and we are preparing a POC to tackle some incident triaging issues. Currently they are following manual assignment of incidents. SNOW is integrated with CRM for logging tickets and dynatrace for ...

ShahfaKP by Tera Contributor
  • 1180 Views
  • 6 replies
  • 3 helpfuls