We are in the process of adding the "Book walk-up appointment" UI Action to the Incident form in the ITIL view and currently when clicking the UI action nothing happens. The UI action is also present on the Incident form in the Service Operations Wor...
Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with this to achieve this? Thanks in Advance,Hari
We need to implement the ServiceNow ticketing tool for our company. How should we begin
I have my Application Service CI set up in [cmdb_ci_service_auto] table. I have three related offerings to it. When I create an incident and select the Application Service CI in the Configuration Item I want Impacted Services/CIs to update automatica...
Dear allCould you please provide the documentation/guide describing the Lifecycle Management Process?I was not able to find it within NOW.Thank you.KR, Pietro
Anybody have advice on how to automate identification and coding of incidents as caused by change?Fabulous fame and fortune for solution.THX - JJ
TLDR: A couple Incident creation sources are throwing the number count off and I am not sure how to best troubleshoot this situation. I have identified so far two use cases that are ruining accurate number sequencing for INC record creation. The vast...
HI, Created a Scripted REST API and resources for the creation, updation, deletion and adding attachment for an incdent.Tried with sending request from postman and working fine for Incident creation, updation and deletion.But when i tried to add an ...
In ServiceNow "Step based request fulfillment" flow is showing Inactive and now I am not able to activate it as the activate button is greyed out. Please help me to get the flow active again.
Hi Team,I'm unable to see the parent incident column in the incident under child incident.The Parent Incident is present in the personalized list but even after selecting it, it's not visible.Can someone please help me with this? Thanks,Simmi Barde
Greetings to all, A quick question. whenever i am downloading incident report from SLA_Incident table in excel format, i am receiving a random number under column "Business elapsed time" for example -check the attachment, instead of "days-hours-minut...
We are unable to select the "Billable" checkbox in the catalog item in ServiceNow. When we select it and save the record, it reverts back to the same page without saving the change. There are no UI Policies, Business Rules, or Client Scripts applied ...
Hi All,I have one requirement where- I put incident 'On-Hold>>Awaiting Caller' and if the caller is OOO, I want that OOO-Automatic reply to be registered as 'Reply' in ServiceNow, and it should update the 'Additional Comments', which will in-turn, mo...
I like to have a possibility on the shift planning, to define the Escalation path either as a template, or even better, have the possibility to define the Escalation path separately from the schedule and select in the Escalation, which schedules shou...
Help on the Employee central SuccessFactors API integration. I want do the API integration to get the user data from the Employee central successfactors. Please help me out how can we do that
