Error- Authentication Failure in Email POP3

[gayumurugavel06]

In Email account while creating and accessing the POP3 it shows connection failed error. how to over come this error. Working in PDI version San Diego

[Saurav11]

Hello,

Please check the below thread for the same:-

https://www.servicenow.com/community/developer-forum/inbound-email-action-not-working-due-to-pop3-co...

Please makr my answer as correct based on Impact.

[gayumurugavel06]

In authentication field which password we have to give, admin log in password or our own password and if we give our own password what are the password condition it should satisfy.

[Tony Chatfield1]

My understanding is that the PW is set by ServiceNow as part of PDI provisioning and is not your user account PW - otherwise it would fail when you changed your Admin PW.
In my PDI the fields are read only, and a message clearly states that the accounts are managed by ServiceNow, I expect all PDI's are the same.
If you do not get a response from 'instance help' then resetting\wiping the instance might be the quickest solution.

[gayumurugavel06]

Thank you for your answers. In my old instance that fields are present and are in the state of read only as you mentioned. But now I requested for new PDI of San Diego version were the SMTP and POP3 are not available, I created them by referring my old instance and I got struck in Authentication. So I am not able to receive mail in instance.