Inbound Email Action not working due to POP3 Connection error

[Sabrina M]

Hello,

i'm currently working through the Developers Training Courses and am now at a point where i created an Inbound Email Action to react to incoming response Emails.

Problem is that despite configuring my instance the way it is shown in the Training i'm getting this message back from Outlook when answering the Outbound Notification:

<dev95586@servicenowdevelopers.com>: Recipient address rejected: Invalid mailbox domain

Email Diagnostics module is telling me that i can't receive Emails because of an authentication error.

I don't know if something is wrong with the default Email accounts, but i didn't change their configuration at all.

I checked Email configuration as well, but i don't think they're wrong. I only changed the enable sending/receiving options to yes.

Any idea what i can do so my instance is able to receive Emails?

Many thanks,

Sabrina

[Ct111]

Hi Sabrina,

CHeck the below link here it has been given a way to test POP3 connection.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/reference-pages/task/...

Mark my ANSWER as CORRECT and also HELPFUL if it helped .

[Michael Ritchie]

Inbound email should work for PDI's, at least it does in mine.  You can request that the email setup be reprovisioned in Hi.  See this KB article for more details:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0547535

Please mark this post or any as helpful or the correct answer to your question if applicable so others viewing may benefit.

[Sabrina M]

Regarding your provided link i don't seem to have the needed privileges to see that KB Article.

I contacted HI Support about e-mail reprovisioning and my ticket is currently a work in progress. Problem is i don't see my developer instance where it's supposed to be under Manage Instances. Only my company's instances are visible to me.

Do i have to link my PDI somehow?

[Michael Ritchie]

You won't find your PDI in your list of instances since that PDI is not permanently assigned to you.  But your Hi case should get things fixed.  You could always release your instance and request a new one to see if that solves the issue.  Obviously you would lose anything you have configured in your instance.