What is Form Builder
What is Form Builder
Forum Posts
AWA: Reassigned Incidents Not Appearing in Inbox and Capacity Routing Concerns
While testing an AWA queue configured with Assign by Most Capacity, I observed two related issues:1. Inbox Assignment VisibilityIncidents are routed and assigned correctly through AWA.When an incident is manually reassigned to another technician, the...
Inserting an attachment to incident through incident template.
Hi! Is it possible to insert images/any attachments to the incident form through incident templates when applied? Kindly advise all the limitations of the incident templates.If yes we can insert, kindly suggest how can we make it happen.
How to Identify the Original Assignment Group of an Incident ?
Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...
Restrict "Edit" button in Post Incident Report (Major Incident Workbench) to Incident Assignment Gro
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report,...
Resolved! classify tasks agentic workflow field prediction logs
hi experts,We are using the OOB classify tasks agentic workflow to predict service,service offering,category,subcategory for incident records.Is there any backend table in servicenow which stores the logs of which all fields the agentic workflow was ...
Reference Field Suggesting Deactivated Records from Historical Selections
Hello Everyone, I need some help understanding the behavior of reference field suggestions in ServiceNow.For example, we have an Assignment Group reference field. Previously, I frequently selected the group ServiceDesk_India, so the browser and refer...
Advanced Work Assignment not Working. Work Item State is Queued
I have created a Channel, Queues, Assignment Eligibility and then mapped with Assignment Rules (Most Capacity) in incident table. I have just checked for auto assignment. However my incidents are not being assigned to the group and assigned to. Under...
Resolved! Adding Resolution Note in Portal
I have a requirement to add the Resolution Note in the ESC portal, in Activity Stream, there is a widget name-"Ticket Conversation"Added the Screenshot, to exactly where I needed it.Can anyone help me with the requirements, as I am new to this.
The email attachments being sent by Outlook into ServiceNow are being renamed to message.eml.
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
Restrict "Edit" button in Post Incident Report (Major Incident Workbench) to Incident Assignment Gro
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report, ...
Custom formula on Platform analytics
We need to display an SLA Attainment % metric [Made / (Made + Missed)] directly inside a modern Platform Analytics Workspace visualization Is it possible to create a custom mathematical calculation or formula metric directly within a live Platform An...
Incident Landing Page
I am looking to redesign our Incident landing page for our organisation , Any lead on how ServiceNow incident landing page should look like ? , I also want to understand if ServiceNow usages templates to create incident landing page.Any help/directi...
role restriction skill kit
Hi There, i am creating a skill kit to work with incidents. i want it to search for similar changes where configuration item is the same and similar short description. i created the skill kit but it asks to set the role restriction. when i click the ...
Resolved! Incident Report Extract
When I am trying to create a report under data visualization for the incidents closed last month, I would like to extract the all the activity log details for each incident. As the activity formatter is not a field available, please suggest an altern...
