Hi everyone,I'm trying to build a custom metric in ServiceNow to measure the following KPI:Average time from Incident creation until the Incident is assigned to an analyst (Assigned To field).Specifically, I want to calculate how long an Incident rem...
Hi All, I have a question is there any way we can " Not available for" in "sn_ex_sp_quick_link" table same as external link. Basically I have so many criteria's to add for quick link instead of adding many I can add only few in Not Available for sa...
Hello Everyone.I have created a Inbound action for Incident table, the requirement is when a user send a mail directly to our ServiceNow email address for example a user send mail to this address xyz@servicenow.com containing the incident number in ...
Hello, I've created a new Incident Type called Vulnerability Tracing. I've added a State called Triage. The ask is that Triage is the default State when Incident Type of Vulnerability Tracing is selected. I've created a Business Rule for this howev...
Hello team, can you please help me? I got inducted and they have asked me to create incidents automatically when integration fails. I am at a loss how to begin. Please help me. My experience is less.
What is process flow formatter
Hi Everyone,We are currently testing Advanced Work Assignment (AWA) manual assignment using a queue configured with:An Assignment Rule/Assignment Eligibility where "Enable auto assign work items" is not selectedAssign by Most Capacity is selectedA ba...
I got a report from a staff member that her view of Closed/Resolved incidents in form view has shifted somewhat. Previously when she clicked on an incident in list view (closed/resolved incidents only), if the description was short, then she could se...
We use standard SMTP server for our outbound emails for our single service account, but are getting got locked out for exceeding our daily limit during a high-volume of emails being sent out from SN. Since ServiceNow strictly limits us to one active ...
Hi everyone,I am working on a learning project in my ServiceNow PDI.I am trying to build a small AI/LLM-based assistant for the Incident table. The goal is to help support users/developers by showing suggested actionable steps for an incident. The a...
ServiceNow's GlideEventManager() is not processing in scoped application, we need an alternative or a solution to make it work.As you can see in the below code which is been run in scope and EventManager is showing invalid object in scoped.
If your answer is Reference Qualifier and Dependent choice. We all know it System Configuration:Assigned_to is a simple reference qualifier (note i am not referring advanced reference qualifier or no coding involved). Dependent field is set to assi...
The below is from a user. I attach a screenshot. This is the SOW Incident form. Seems there is not a certain activity that can narrow down what / how this is happening. I told the user I will try to replicate this. Just wondering if anyone has e...
I am currently unable to access the instance as it is showing Offline, and I am also receiving an HTTP 400 error when trying to start building.
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
