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BR not triggering after inbound action

Hi all,I'm struggling to get to a conclusion with this issue I have. I copied a BR that was created with an integration with PagerDuty. The requirement is that a PagerDuty incident should be created if we receive an incident in ServiceNow between the...

Couts by Tera Contributor
  • 220 Views
  • 2 replies
  • 0 helpfuls

Scheduled Standar change

I have a requirement: typically, scheduled jobs for standard change templates can only be managed by administrators. However, I would like to grant access to a regular user without modifying the existing ACL. Is there a solution for this?"

Servicenow

Hi,Please explain me how to achieve below task.Create a Client Scripts (onChange) to dynamically filter Assignment Groups based on Caller’s department.

sheddyshiri by Tera Contributor
  • 156 Views
  • 2 replies
  • 0 helpfuls

User not able to create (sys_template) records.

Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...

Rakesh116 by Tera Contributor
  • 220 Views
  • 2 replies
  • 0 helpfuls

Transform Maps

 Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...

JOJO10 by Tera Contributor
  • 1865 Views
  • 11 replies
  • 2 helpfuls

Resolved! Change Incident State from Outbound Email

Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...

Richard22 by Tera Expert
  • 1243 Views
  • 5 replies
  • 4 helpfuls