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Resolved! Best way to store update sets

We are cloning prod back to dev soon and I have an update set in dev that isnt ready to be promoted. What is the best way to store this update set until after the clone and re apply it?

joshmorris by Tera Guru
  • 454 Views
  • 4 replies
  • 0 helpfuls

Inbound email action - update ticket

Hi, I have a SLA email being sent out to users for a specific custom table record. The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case ...

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reza1921 by Tera Contributor
  • 279 Views
  • 2 replies
  • 0 helpfuls

Resolved! My Team Work

I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...

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Pedro33 by Tera Contributor
  • 877 Views
  • 8 replies
  • 0 helpfuls

RITM UI action seems to send out a rejection email

I have a ui action for RITMs that converts to them to incidents and for some reason seems to kick out a rejection email. I have no idea why a rejection email would fire. We have no approvals in this workflow for this catalog item. If anyone can help ...

RBlor by Mega Guru
  • 433 Views
  • 3 replies
  • 2 helpfuls