Hello all, In service-now, on the incident form, there is a reference field, "Caused by Change" and it is referencing to Change request table. And similarly, on the change request form, in the related sections we have Incidents caused by change, wher...
We are planning to implement predictive intelligence for incident categorization. What is the best way to transfer production Incidents to sub production instance to train the models? We cannot clone as we have a lot of ongoing development activitie...
Only Assignment group members can edit respective incident. for other users incident should be read only except worknotes , worknotes should be editable to all itil users, please give me "Deny Unless" ACL because if im trying to create normal ACl , b...
Hi team, what is the normal time required to load incident form without any customization? thank you,
Hi everyone, I’m currently working on Service Operations Workspace (SoW) and I need help identifying where the following buttons are configured:Mark PublishedUnpublishThese are located under the Post Incident Report tab.What I’ve tried so farChecked ...
Hello everyone, I hope I made my post to the right place, if not feel free to move it.We are trying to use Service now to hanlde our On-Call Schedule, we are using and configuring the plugin On-Call Scheduling to do so. We would like for our incident...
how to hide impact values based on the incident category in the list view So as per the Requirement I need to show the different impact values when i selected two different categories in category drop down list i can achieve in form level but i am no...
Hi, When Resolving the Incident we got an "Action Not Authorized" Info message in top of the page. We don't have any duplication action_name in the ui action and we also cross checked many available solutions from community.Still we are not able to g...
I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...
How to show 'outage record' if configuration item have outage entry in the incident form related list. I have tried script on sys_relationship but not works but the record will shows Run Query Diagnostics. Please refer below screenshot and suggest on...
Hi I am working on the Incident table. In my application we use Incident table for Tracking Issues when an end user submit from portal.We have 2 different usersITILABC-ITIL this ABC is a brand on company table and incident tablewhen ABC user logins a...
hey team is there a solution for this error? screenshot attached Only 1 agent in Service Desk team having this constant issue. What specifically triggers this issue? different actions: saving a ticket, browsing throw pages and applications,,,., oth...
Hi Everyone, I am learning GlideAjax in ServiceNow and trying to auto-populate Caller Phone Number on the Incident form. Scenario:When Caller is selected, I want to fetch the caller's mobile phone number from the sys_user table and populate it into a...
I was wondering how ServiceNow marks an email as 'New' or 'Reply'? My email property is set to flag it as 'Reply' if the subject has a prefix of 'Re:'.The subject of the incoming email is 'Re: INC1234000 blah blah...', but it is still being marked as...
Hi ServiceNow Community,I’m part of our quality team, and we’re trying to make ticket auditing easier. Right now, we manually review things like work notes, metrics (like how long a ticket was in each state), and other ticket details to check how we...