Execution time

[arjshubh]

Hi team,

what is the normal time required to load incident form without any customization?

thank you,

[Dr Atul G- LNG]

Hi @arjshubh 

There is no specific execution time. You can refer to the response time for more details.

[Ankur Bawiskar]

@arjshubh 

3-4 seconds is fine but if it's more then you need to debug and troubleshoot

How to troubleshoot Slow Transactions or Page Load Issues in Next Experience Workspace and Portal Ex... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[M Iftikhar]

Hi @arjshubh ,

Normally, the out-of-the-box Incident form in ServiceNow loads in about 2–3 seconds without any customization. This can vary slightly depending on network and browser performance. If the load time is longer, it usually indicates that additional fields, client scripts, UI policies, or business rules are running on the form.

I also found a related discussion on the ServiceNow Community that you can refer to:
https://www.servicenow.com/community/upgrades-and-patching-forum/form-load-response-time/m-p/323810/...

https://www.servicenow.com/community/upgrades-and-patching-forum/form-load-response-time/m-p/323810

And here’s the official ServiceNow documentation on the Response Time Indicator:
https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/platform-perfo...


Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.

[UmesH77]

Hello @arjshubh ,

Typical baseline load time (OOTB, no customization):

• 1–3 seconds → On a well-optimized production instance

• 3–5 seconds → On a shared PDI / dev instance (since they are slower and often shared with multiple users)

 If it takes more than 5–6 seconds on a clean instance with no customizations, it usually means:

• The instance is under heavy load

• The network latency is high

• There are too many related lists or form sections being loaded