Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Flow designer look up records

Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?  

deepika46 by Tera Contributor
  • 1807 Views
  • 2 replies
  • 1 helpfuls

Resolved! SLA Best Practice

Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...

Keith Ciupak by Tera Contributor
  • 40806 Views
  • 5 replies
  • 11 helpfuls

Resolved! Need Closure Code Definitions & Best Practices

Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...

Amber Kearn by ServiceNow Employee
  • 20394 Views
  • 1 replies
  • 7 helpfuls