Fields on Forms view changed post Clone down

terrieb
Tera Guru

‎05-29-2024 07:48 AM

We did a clone down from our production instance to our test instance last weekend, an operation we do about every 6 months or so.

Our test instance is scheduled to upgrade to Washington, DC release next weekend.

 

Post clone, in Test, several fields on forms are no longer displaying the same way.

 

For example, in Production on the RITM form, this is the top section view:

 

terrieb_0-1716993816328.png

 

The grayed out fields are fine - they go to Read only upon submittal.

 

However, the same view in our Test Instance is like this:

terrieb_1-1716993952862.png

Those grayed out fields are now just displaying as text, not shaded

 

Not affecting our Dev instance, which is on DC.

 

Any ideas anyone?

0 Helpfuls
  • 218 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-07-2024 02:28 AM

Hi @terrieb 

 

Its look like clone did not done in right manner, my point before are these 2 isnatcne on same patches?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls