Hi Community, I have observed that after resolving an incident in my instance, the system automatically generates three additional comments in the Additional Comments field. I would like to understand how this behavior is configured and which module ...
In the same request scope, I need the ability to share specific documents with the internal team (users with an insead.edu email) and other documents/screenshots with external users (those with non-insead.edu email addresses). The documents intended ...
Hi,i was wondering how to track every State change in the Timeline block on SOW for Major incident management.For exemple, in the exemple below, the state of the incident change multiple times but only the last state (resolved) appear. How to display...
Hi All,I have a requirement to replace the main Overwiew dashboard in Service Operations Workspace with another, customized and editable dashboard.I attached a screenshot of how it looks now, it is a default view of SOW.How can I edit it or replace i...
Hi i have created a new VVIP field in user table and written a ui policy where only one check box( vip/VVIP) should be displayed based on chosen field and replicated the VIP style tried with VIP icon too and new icon that were available in images.do ...
How can i call REST API (3rd party) from my UI page in client script or Jelly script.
Can we parse the data present in the Excel sheet and create a record in the target table using Flow Designer?
A user can cick a link or button in an email and the Reports associated record's work notes and other fields are updated.FYR: if user created a incident then he get email notifications, in that email contains a link or button. A user click on that th...
The user is not able to see the Date and status in the portal on my tickets When we click the incident check box the user is not able to see it, if we click on another check box specifically or (select all) then the user can see the date and status ...
Hi all,We did setup Dynamic translation email notification (Vancouver), we did create one English notification, and the translation is working well. When we have recipient users with preferred languages different from English, the notification goes o...
We have two incidents 1st open on 23/12/2024 19:55:11 and resolve on 24/12/2024 15:16:19 its business duration is 8 hours.Another incident open on 23/12/2024 19:51:57 and closed on 24/12/2024 19:06:30 its business duration is also 8 hours.Schedule is...
i wnated to load data into incident form from excel sheet where in sheet priority has merged with state field
Whenever caller is selected in incident form that caller email id should be displayed in short description and work notes fields.
Creating incidents from CloudWatch Alarms with below two available methodsAWS Systems Manager OpsCenter AWS Systems Manager Incident Manager.We specifically need the exact configuration steps for setting up AWS cloudwatch for both above options to cr...