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Dependent field

Hi All, On the incident form, there is a Location and an Account field. I want to display the Locations based on the Account selected, i.e. only the locations which are for the selected account will show. I have tried adding 'company' as the dependen...

tanaya_0-1719568777088.png tanaya_1-1719568868612.png
tanaya by Tera Contributor
  • 236 Views
  • 1 replies
  • 1 helpfuls

related list not displayed in tabbed form

HI, Suddenly I see that related list in Incident and change form is displayed in detail instead of tabbed form. This is not happening for all views though.  How to check what caused the changes. How to revert this such a way tabbed form is displayed ...

sravanip by Tera Contributor
  • 1692 Views
  • 6 replies
  • 4 helpfuls

Reporting on the Attached Knowledge Formatter

We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident.  We previously had a custom ...

delegate record in script include

Hi Everyone,in the below script include , we are using to create delegate record, but in that we want to check any already existing record is created or not in past six months, can anyone help me how to do that, addDelegate: function(userID, delegate...

siva14 by Tera Contributor
  • 267 Views
  • 1 replies
  • 0 helpfuls