Hi All, I need a clarification on the SLA Schedule below. P4 -> 10 Business Days means 8*5 Schedule -> 3 Days 18 Hours or 10 days16*5 schedule -> 6 Days 16 Hours or 10 Days24*7 Schedule -> 10 days Please let me knew this to configure in Servicenow in...
Hi all, We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.I have checked the related U...
Create a relationship on the problem table to fetch the incident tasks related to incidents that are associated with a specific problem.
ServiceNow in BCM table, if any new fields will be added in future, how to captured those fields values in activities section automatically! could you provide any solution for this it is possible or not?Kindly please help me! 1.Manually we can add ...
I have a report that uses the Incident table and it is filtered by Configuration Item and Resolved on date. When I run it I get a list report of Incidents. In that list report of incidents it includes both the Parent Incidents and the Child Incidents...
Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?
Hello all, I would like your expert input on the following topic.I am trying to understand the purpose of the Service, Service Offering, and Configuration Item fields in an Incident form.I have read docs but does not help really. For example, for the...
Here below I pasted the code for your reference,var gr = new GlideRecord('incident');gr.addQuery('number','IN00....');gr.query();if(gr.next()){gr.short_description = "my laptop is not working";}
Hi all,I want Which plugins we need to install for on-Call support in Service operations workspace for ITSM and what are dependency
Hi All, Am trying to create a interactive Filter in my Incident Dashboard. I would like to configure the interactive filter "assigned to" as below to my dashboardand here is The field type In the interactive filter configuration below, this table sho...
Hi, I cannot script in Incident Template. But Previous project i was doing this . Let me knew what is missing.
Hi There,If Major Incident State field is accepted on incident form then whoever promoted the incident to Major Incident that means "Promoted By" field from a incident table should be auto populate as "Assigned To" field on related child incident tas...
Hi, Need to create a UI action button 'Reminder' on Incident form.When we click that 'Reminder' button, it should show a pop of 'Reminder" table form to fill and submit that form.can we achieve this ? Thanks @Community Alums @Mark Manders @Arpan Bais...
Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...
Hi! Hopefully it's a simple question... so, from Outage table (in my instance it is named [cmdb_ci_outage]) I can find "Task Number", which points to the related incident record number. So I believe there must (could?) be a relationship to Outage rec...
