Hello communityfew months ago we allowed watch list users to comment a ticket from portal recap pageClient is happy and that thing delivered unbelievable value for around 500 users. NEW Requirement:Client want that if watch list user add a comment fr...
IT Support user i want the incident task to be used during a major incident so that i can track individual group work on a single major incident. Example : This is true when if the major incident state field is set to accepted on the incident record ...
We have domain-separated environment and created an inbound action specific to a every domain within the global domain. However, when an email is received at that domain's email address, the system generates an incident, but the "target" field is bla...
Incident Close code : Can these be unique per service/service offering or will they be unique per task.For example : All incidents have the same available Closed code? What values will be included in the category and subcategory on the main form?This...
Hi, We have a after BR which creates an Incident when a record is inserted in Flow Context table with certain conditions.But we are experiencing the Inconsistency in the number of records in Flow context table and the respective number of getting cre...
So I am working in a Dev environment and have been able to create, narrow down my fields, and train my classification model to auto assign groups to incoming tickets. However, when I got to test it, the model doesnt seem to be working or at least the...
How to print active incidents through glide record?
Hi, Request type is 'add' have to create 2 sctasks and Request type is 'remove' have to create 1 sctask and Request type is 'modify' no sctasks have to create. The problem here is when i select Request type is modify it also create sctask. How to con...
Not able to retrieve custom UI component using set component value(custom UI) step in ATF .Is there any solution for this or Any work around.they are showing list record in popup using GlideModal."var w = new GlideModal('show_list');" " w.setTitl...
I am trying to create a notification and getting this error:onSubmit script error: TypeError: Cannot read properties of undefined (reading 'options'):function() { var hinput = $(ref); var cfilter = getFilter(ref); hinput.value = unesca...
Create two group called ITIL_dev and ITIL_manager whenever there is update in the ITIL_dev group manager field that particular usershould be added to the ITIL_manager group ? Any idea how to build this example scenaior help me.
Hi All,I have a minor issue where the "Work Notes" field will show up twice for existing tickets, but only the top one (above the "Screenshot" field) shows up for new tickets.I've looked through the Form Design and Form Layout settings, and I don't e...
When linking child incidents to a major incident via the workbench there is a filter enforced to only show list of Active=True Incidents. Can this be opened up so it is possible to add inactive incidents also. This is possible to do via the workspace...
After cloning prod down to any sub-instance I've noticed that all of our Additional comments and Work notes (all activities) are showing as being submitted by the Requestor even though some of those comments/notes were submitted by the Assigned to. T...
I have a question related to how the responses handle by the instance after the change the email address.User case:Currently , when a customer replies to an incident notification, the email is sent to XYZ@service-now.com and response fetch to corresp...
