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Getting error while creating P1 and P2 incidents alone!!

imranshaik0
Tera Contributor

Hi Community!!

Hope you all good!

Recently I had an interview. Interviewer asked me a strange question.

Question:
User was able to create P1 and P2 incidents before. And in a sudden, User wasn't able to create only P1 and P2 incidents to the particular group. And he can be able to create P3 and P4 incidents with the same group. User was getting an issue or error message with a word "Constraints" in it. ACLs are fine and BRs are also fine. Then what can be the issue. What is the issue here??

When I checked the community with this question. I found some of the answers suggesting using the current.update() in the before BR. But interviewer mentioned that BRs are fine. I suspect Data policies can be the issue. But I need some suggestions here. Can anyone share your thoughts here.

1 REPLY 1

ReginaldFawcett
Tera Guru

The first thing I would check is the UI Policies and Data Policies for the Incident table.