Getting Inconsistency number of incidents created from BR.
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08-20-2024 08:10 AM
Hi,
We have a after BR which creates an Incident when a record is inserted in Flow Context table with certain conditions.
But we are experiencing the Inconsistency in the number of records in Flow context table and the respective number of getting created per day. Incidents are getting created in less number compared to the Flow context table.
I have observed that bulk records are getting inserted in Flow context table with the same timestamp (with same milliseconds too).
Is this could be the reason the inconsistency ?
Thanks
@Community Alums @Dr Atul G- LNG
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08-20-2024 08:40 AM
Did you check how many times the BR got triggered?
Did you debug by adding log statements?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-20-2024 08:00 PM
Hi Ankur,
The BR is triggering every time when the record is inserted in Flow context table.
The records are inserting in flow context table in bulk with the batches of having same timestamp(with same milliseconds too).
Cannot reproduce this in lower environment from the background script.
Thanks