We have a requirement to track Change Records back to the source INC and/or RITM records. A single change could address multiple INC and RITM records. Also, a single INC or RITM could be related to multiple changes (i.e. changes may be needed to mu...
If a user is not part of a particular group they should be restricted from selecting Impact and Urgency options that would calculate a high priority creating a P1 or P2 Incident. How can this be achieved?
Hi Team,I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.Regards,Garvit
Hello Upon submitting the current form, the Related List for Impacted Services should automatically refresh based on the updated Configuration Item selected in the Incident form. Please refer to the BR:When: Before Insert/UpdateCondition: Configurati...
We have custom alert correlation which will group alerts when alert has same node.Here I have come up with one scenario, I have alert received from one of the node and for same alert it's created incident ,after 10 min again we have received another ...
Hello AllI had added incident task to incident form make short description, description and priority auto populated . I am getting some issues1) If I change priority in incident form it's auto populating in incident task form but not reflecting on i...
Hi guys! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets? Currently our tickets are getting breach SLA even though it's Weekends/Holidays. We want our timer to stop running if the date is Weekend or H...
When I click current UI action before the upgrade was opening new page which is querying open incidents now is not doing anythingg_navigation.open(url, "_blank");action.setRedirectURL(url);}
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _' using client script, I have tried below script but it is not working as expected. function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') ...
One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not popula...
Hi,I want to know which particular pop-up message has background script written
how to make choice field dependent on reference field in change_request
we have categories and their assignment groups like 1. Hardware - (Hardware group)2. Software - (Software group)3. Resource - (Resource group)4. Inquiry- (Inquiry group) every parent group has nested groups of up to 20+ if the logged-in user is a mem...
Steps to Raise a incident: Create Incident with p1 and state in progress. then put on hold awaiting caller and save. then, while on hold, change to p2 and save.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancel...