Hi there
We are looking for a way to highlight which incidents within a user's profile contain attachments.
I recently posted a similar question and was given a really helpful solution of adding an icon (by adding a style), however we have since decided this may not be the best solution for us. As we are keen to minimise customisations and we also had concerns about incidents being highlighted as containing an attachment when they just contained a logo within a signature.
So I am reaching out again to see if anyone had found any other ways of highlighting tickets with attachments. We didn't have any joy with reporting (and SNow advised against reporting on large tables such as sys_attachment).
Many thanks
Alice
