Hello Team,
I have a requirement when we resolve the incident then it will check the L2/L3 group and if it founds then autopoulate the closed codes with some hardcoded value and update closed notes with last comments,
if group is L2/L3 and user puts closed codes, then it should not override it and set the closed notes with last comments.
for other group beside L2/L3 it should ask to fill the closed codes and closed notes.
2 use case are working fine
1. for group other than L2/L3 it is asking to fill closed code and closed notes
2. if group is L2/L3 then it set the closed notes and closed code.
but on 3rd use which is not working
3. if group is L2/L3 if user puts closed codes, then it should not override the hardcoded value for this i need to fetch the on-change field value before saving. Please let me know if you have any suggestions
Below is my code.
