How can I stop automatic problem record creation when a major incident is resolved?

[e__priyan1813]

Hello All,

Whenever a major incident is resolved, a problem record is automatically created by the system. I found the out-of-the-box (OOB) flow responsible for this behaviour and deactivated it,

but the issue persists. I’ve checked all business rules, client scripts, and workflows, but found nothing related to this. Does anyone have any suggestions on how to resolve this?

[SandeepR2010158]

There is a Flow for this in Major Incident Management plugin by the name : Major Incident Playbook - Create a Problem from Incident

Also you should be able to see the execution in your non prods when you resolve a mim. I am unsure on how to edit this flow as it is readonly or its triggers. Hope this helps.

[cgreen2]

I too am having this issue since we upgraded to Xanadu - prior to the upgrade a Problem wasn't created when an MI was resolved.  Is it possible for this to be deactivated?

[ranjithkumark19]

Any solution or update for this?. We also have similar issue. When we are resolving major incident, problem is creating. No business rules available. Inactivated some "Rules" also but still it is creating. Dont know where to check and why that is happening. 

[Mark Manders]

Did you read the question before adding your own question to it? It already clearly stated that it's a flow doing this. Inactivate the flow and create a new MI (don't test on existing ones, because those are already in the flow).

[Grant Wilson]

We had this issue as well. Found the system property "com.snc.problem.auto_creation.enable" in the Major Incident Playbook. Creating this system property (because it wasnt there already, I set it to type string) and setting this property to false stopped the problems from being automatically created.  I tried looking for references to this property in the documentation but couldnt find anything. I have no idea what else this property is tied to.