How to capture Network Outages

[michelle kirk]

Hi

Is there a way within Service Now to be able to identify when a site has a network outage

We have service offering of Network Connectivity, and a category of Connectivity Issues, but need to identify easier when its site related to when an individual cant access the network 

What I am looking for is 

Best way to identify a site is down 

Report on the total downtime for that site 

Does anyone currently do this within the Incident Platform ?

[michelle kirk · Accepted solution]

Ok thank you, that is something our platform providers didnt build when we implemented the CMDB but I am looking at that 

Are you able to advise what the commitment would look like for an outage ?

[michelle kirk]

Just to mention, when all sites are down we can capture this information via the MIM Workbench.

This is just for individual sites and adhoc outages not a full Company Outage 

[Dr Atul G- LNG]

Hi @michelle kirk 

You can track downtimes via Service Commitments.

[michelle kirk · Accepted solution]

Ok thank you, that is something our platform providers didnt build when we implemented the CMDB but I am looking at that 

Are you able to advise what the commitment would look like for an outage ?

[Dr Atul G- LNG · Accepted solution]

Hi @michelle kirk 

Yes, ServiceNow provides a commitment platform where you can see all outages in one place.

https://www.youtube.com/watch?v=mWqliFLHRLM&themeRefresh=1

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-owner-works...