How do i add three more fields to the resolve pop up

[daisy_dai]

Hi All,

I'd like to add three additional fields to the Resolve Pop Up in Service Operations Workspace.

i tried this method below: Solved: Add additional field on the Resolve Pop Up in Serv... - ServiceNow Community, but it didn't work. So is there a way to get this working?

Thank you so much

[Deepak Shaerma]

Hi @daisy_dai 

• Open any Incident record in the standard "Classic" UI (not in the Workspace).

• Right-click the form header and select Configure > Form Layout.

• In the "View name" dropdown, search for SOW Incident Resolve Modal.

• Add your three additional fields from the "Available" column to the "Selected" column.

• Click Save.

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful 👍 and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025

[daisy_dai]

Hi Deepak,

Thanks for your information, but I have already tried this, but unfortunately it isn't working. 

[daisy_dai]

[Deepak Shaerma]

@daisy_dai 

Please check the screenshots... is is working...

Just save the layout and re login to the instance and check it again...

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful 👍 and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025