How do I embed an image in an Outlook Actionable Message Satisfaction Survey email?

[Kevin Parker]

I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message?

I can see the image appear on the survey definition screen.

And have added it in the source code like this:

 But it doesn't appear on the survey email.

What am I doing wrong? We are on the Vancouver release.

[Naga Jyothi]

HI @Kevin Parker 

Refer to this Community article : https://www.servicenow.com/community/now-platform-articles/branded-outlook-actionable-message-oam-in...

[Elias Beylouny]

Hi Naga

thank you, your links tips helped me solving the issue.

I solved my problem by copying the SurveyAdaptiveCardGenerator and customized it by adding my own Sections and Json Items: 

I created a new function: e.g: 

_addEndNoteLogo: function() {
        endNoteLogObj = {
            "type": "Container",
            "style": "emphasis",
            "padding": "Default",
            "items": [
                {
                    "type": "Image",
                    "id": "946393ae-12a4-b7a2-5a4b-ac3788be3dad",
                    "url": "https://" + gs.getProperty('instance_name') + ".service-now.com/sn_ms_oam.OAMNoteResponse.png",
                    "horizontalAlignment": "Center"
                }
            ]
        };
        this.card.body.push(endNoteLogObj);
    },

And added this function to the response Body:

this._addCompleteMessage();
this._addEndNoteLogo();
this._addEndNote();
return JSON.stringify(this.card);