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Resolved! How to add Script include in Reference Qualifier

Hello All, I created a custom field called "Special Group".Field type "List":Reference to "sys_user" tableIn that field we need to show only a particular group members. I written Script include like this: var GetUsersOfGroup = Class.create();GetUsers...

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Abdul333 by Tera Contributor
  • 376 Views
  • 8 replies
  • 3 helpfuls

Ui Action

I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...

Notify Messages for Multiple Shifts

Not sure if this is in the right forum or not - I'm working on using Notify to trigger a message to multiple overlapping shifts. I'm seeing that it works consistently for only the first two shifts, but those additional shifts aren't receiving any of ...

wait for condition getting cancelled

Hello Experts, In my workflow i am using the Wait for Condition. Till the time it is waiting for answer to be true, it is waiting. As soon as the answer becomes TRUE, the Wait for Condition is getting cancelled. Any idea where i am doing wrong or how...

deepika46 by Tera Contributor
  • 424 Views
  • 15 replies
  • 0 helpfuls

Multilanguage search of KB in contextual search

Hi,We have a requirement to search for KB articles in the caller's language in the 'search as' function of the contextual search on incidents so help desk members can attach articles in the caller's language. Therefore I would like to enable multi la...

User388805 by Tera Contributor
  • 598 Views
  • 3 replies
  • 0 helpfuls

Resolved! logic for exceeding time limit

Hello experts, i have a use case I have a time value example :  var x="30-11-2023 12:35:00"//just a sample value. The day the scheduled job runs which will be gs.nowDateTime() ex var y=" 30-11-2023 12:37:00" If the day the schedule job runs , exceeds...

deepika46 by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

Additional Assignee List Edit

Hello all,When you use a VTB you can add additional assignees, these assignees can also be viewed in a List view however this is not editable unless you use the VTB. I am looking to enable List edit for the Additonal Assignee List field on the Task T...

mliskaser by Tera Contributor
  • 606 Views
  • 2 replies
  • 0 helpfuls