Timer field on Incident form to start on submission of form
REQUIREMENT: How to have the Timer start on the submission of the incident form Thanks in Advance
Forum Posts
Resolved! Average time to resolve a Requested ITEM from time Opened to Time Request is Closed
HiIs it possible to run a report on the Average time to resolve a Requested ITEM (not part of an Order Guide) From the Start date of the Request to the Completed Time of the RequestThere is no SLA on the REQUEST only on the SCTASKs Our Providers are ...
UI action(related link) inside a UI macro is not redirecting to the catalog
Hi All, I have a related link (UI action), which seems to be working fine on the table. I am using this form in another table (form view) where i have a button which opens a Window (UI Macro) with fields and the Ui action is also showing in this po...
Resolved! How to add pop-up with a button to incident form
Hi everyone, I hope you are doing well. I created a Catalog Item using Maintain items and I have a requirement to add a pop-up with a button based on 2 dropdown values.What I mean is:I have 2 select box type variables.First variable is called dropdo...
Resolved! I need to update the email-generated incidents priority
Hi Team,I need to update the email-generated incident priority. Initially it was in Priority P5 i need to update the Priority to P4 also for one particular Email-generated. I had checked the inbound actions as well.could anyone please help us for up...
Trigger Notification
Hello Everyone,Can anyone help with this?I want Scheduled Jobs ScriptI created 3 Notifications and 3 events and those 3 events that have been created need to be triggered through scheduled job, first event will be triggered if the state has not chang...
Issue in skill based routing AWA for incident tickets
Hi, We have configured the Skill Based Routing to the Incident ticket where we have created three queues for based on the complexity field. Also we have assignment eligibility configured for the three queues. As well as we have auto assigning work it...
How to print all active Incidents from incident table
How to print all active Incidents from incident table
Unable to see change task when i created change request in prod enviornment
when I am created change request, I am able to see change task in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
change task is not getting displayed after change task is complete in change request in service now
when I am creating change request, I am able to see in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
Resolved! Average time to resolve an Order Guide
Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request. We have created a report for Average time to resolve an ITEM Is there a way to report ...
Resolved! How to show the Related lists on demand for all the users ?
Hi Have a requirement to show the Related lists on demand for all the users in instance.How can e do this ? Thanks @Community Alums @Dr Atul - LNG
reference qualifier code is not working
Below reference qualifier code is not working. Could someone please help me. javascript:'name=x_nuvo_eam_facilities_work_orders^element=u_facilities_problem^inactive=false^NQname=incident^element=u_problem_type^inactive=false^dependent_value='+...
Data Lake integration with ServiceNow
Hi, I am new to integrations and have no knowledge on it. I have a requirement to get the vulnerability scan reports from Data Lake tool and automatically attach to RITMs in serviceNow. Please help me with steps and code to achieve this requirement.P...
Resolved! Restrict user to resolve the incident
Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2. its working but not meeting our Test Cases:1)if priority is p1/p2 then it allow only "major incident management team" to resolve the incident. 2) Allow other u...
