Is there a way to determine the element used to create an Incident?In the navigator under Self Service, there is Create New Incident and under Incident there is Create New.Each element creates an Incident using a different form. We are looking to det...
Hi,There is a field called "reassignment count" on incident table and OOB business rule associated with it to calculate the incident reassignment count. In our case this count goes up when assignment group changes before form submission.It should sta...
suppose there are 1000 update sets created so I need to move the update set from development to test. What is the best practice to move the update set
I'm unable to see Show email details in Activity.
Hi Everyone, I have a requirement to create a problem record when major incident is Resolved. So i wrote a after business rule with condition incident state is resolved and Priority is 1. Here is the script i wrote. This is worki...
Hi , I’m trying to create a report for a dashboard that will show tasks that are within 3 days of the planned end date.ideally I was looking for a filter such as current date is less than 4 days from planned end date. i don’t know how to get the cur...
I have created a flow designer on the incident form. Now I need to reload the incident record once the flow designer execution is completed. Thanks,Mourya
Hi All,In workbench under Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed...
Hi,I have created a Major incident field on incident. When that is checked and priority is when it should create a new major incident. I have configured a trigger rule but it is just showing in activity log. But I am unable to see a incident under ma...
Hello Experts,As per the OOTB for normal changes, After the assess state change will be moved to authorize and triggers CAB approval. But our requirement is in authorize state we need two levels of approvals. One will goes to CMG group and if they ap...
Hi Folks , I have a requirement where we need to update the colour codes of the SLA Bar like this . 1. Opened Date/Time - 50% ofSLA duration ---- SLA Bar needs to be Green-------------------------------------------------------------------- 2. 50% of ...
Hello,I'm leveraging one OOTB functionality but couldn't able to achieve the requirement. We have Add Ui action on incident which will help to add more incidents on a single go. Following is the problem record, In which I can add number of incidents ...
Hello Team, I have received an incident in which, users whos location is filled in the user table but on the incident form there location is populating as empty. I am unable to reproduce this issue in the NON - PROD. Also, I can see that location i...
How to configure assigned to should not visible when the assignment group is empty?andHow to print latest 10 incidents in servicenow?
Hello Developers, We are doing e-bonding via OUTBOUND Rest Message.We are X company & OUTBOINDING to Y company.There is a BR at place which will trigger the OUTBOUND with necessary Data from X to Y & a ticket will be created on Y company end.Ticket n...
