Email fied in incident New record
Under the Incident New Record Form in Emai field I am not getting actual email address of the user instead it's showing me " On-Call Schedule - Gaps and ....... " kindly refer the below screenshot
Forum Posts
Assigned to >> Assignent group mapping
Hi Experts, I am trying build a functionality so that when ever I select an assigned to in incident from the assign to belongs from what all groups only those will be populated in the assignment group filed. Thanks & Regards,Arnab
Notification should trigger for aging incidents
Hello Folks,Notifications should trigger to assigned user for open incidents if the incident reaches to 30th day, 60th day and 90th from the creation of incident. Can someone help to achieve this. I'm new to scripting.
Onchange client script
I have written the below onchange client script to make Subcategory mandatory when the Category is Software but it is not working. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { r...
Reference Qualifier for configuration item field in Change request form is not working as expected
Hi All, We have to filter out the retired CIs from being selected in the change request form.We have created a reference qualifier and we have created a script include and updated the encoded query in the script include. It was working as expected t...
How can we cancel proposal in standard change proposal when the mandatory fields are not filled in.
*Standard change proposal We have to cancel the proposal through cancel proposal ui action even the mandatory fields are not filled in. When the state is in new and they want to cancel the proposal the standard change proposal even the mandatory fiel...
Create an incident when inbound email actions fails
Hi Community, I have a requirement; the operation team send the mail to ServiceNow production GMB the mail body consist of Applications and APM ID based on the APM ID in mail the system look for what application that apm id belongs and the assignment...
Resolved! Dashboard Incident not updated from 2 days
Hi All, I want to create a dashboard where open incidents not updated from 2 days to show.please share the query to run. Regards,Garvit
Incident is creating by email inbound action but related incident emails triggering duplicates
There is a email inbound action to create a new incident incident is creating when we receive email from the user but once incident is created with regards to created email and updated incident emails are triggering multiple times (Duplicates)
How do we set the category and sub category based on CI
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
Reference field saves information, but does not show
I've created a field (improvement) within the Cases table. This field references the Enhacements table. I can select Enhacement and save it in the field, but the enhacement numbering doesn't appear.
Resolved! Notifications - Is Triggering on 'SYSLOG' Table Possible?
Hope this is the correct forum for this question, but if it is not, please feel free to redirect me- I am currently attempting to trigger a notification on the "syslog" table, but am not able to do so - is this not possible? Its a very simple notific...
Allow Assignment group members only to edit the Workplace Cases
Hi everyone, We have a requirement to allow only members of the assignment group to edit the cases. If he/she is not a member of the assignment group, they should not be able to edit it. I have written a before update business rule to achieve this. I...
Reports for MTTR, TTR and Total time taken to close for incident table
How to prepare reports for the following:1. MTTR (Mean Time To Repair)2. TTR (Time to resolution)3. Total time taken to closefor the incident table. Please help me.
Send API link to Third Party team
Hi Team,We have third party tool, team wants a URL they can use to insert a incident record in our instance. That URL should allow them to pass a variable, the phone number, using phone number I need to updated the requested for field so that Service...
