Hi can anyone help me with the code correction for adding the current kb article number for the email notification script ..
iam able to add kb article number but when i click on kb article it is going to new record, but not the kb article number record.
Please see the code below.
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var portal = gs.getProperty("sn_km_portal.glide.knowman.serviceportal.portal_url",'kb');
template.print("Hi "+current.assigned_to.first_name+",<br/>");
template.print("<br/>");
template.print("A feedback requires your action ");
template.print("<a href='"+gs.getProperty('glide.servlet.uri')+ "kb_feedback_task.do?sys_id="+ current.sys_id + "'>"+ current.number +"</a><br/><br/>");
template.print("<b>Article: </b>");
template.print("<a href='"+gs.getProperty('glide.servlet.uri')+ "kb_knowledge.do?sys_id="+ current.feedback.article + "'>"+current.u_article.getDisplayValue()+"</a><br/>");
template.print("<b>Article Title</b>: "+current.feedback.article.short_description+"<br/>");
template.print("<b>Reason:</b> "+current.feedback.reason.getDisplayValue()+"<br/>");
template.print("<b>Description:</b> "+current.description+"<br/>");
template.print("<b>Assigned by:</b> "+event.parm2+"<br/>");
})(current, template, email, email_action, event);
