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Resolved! Incident Progress bar is not working correctly.

Hello all, I have a requirement that when an incident 'Assignment Group' is changed, the status should be 'Active', so I wrote a business rule Before Update , and the status changes based on the Assignment group, but the progress bar displays incorre...

MayurGavhane_3-1727342452200.png

SNOW schedule entry query

Hi Team, I want to create schedule "cmn_schedule_span"  Requirment is July-Sep WHs:9:00 - 15:00 The whole week (Monday to Friday) repeats every year from July 16th to September 15th. Attached a screenshot. Repeat until - 2024/09/15If I add Repeat unt...

AkshataP30_0-1727077713256.png
AkshataP30 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Create report Task_sla[Incident]

Hello,Need help I have a requirement to create a report under task_sla table with the task incident column:NumberShort DescriptionPriorityAssigned toResolution NotesBusiness elapsed time for response ( hours)Business elapsed time for resolution ( hou...

Community Alums by Community Alums  
  • 397 Views
  • 2 replies
  • 0 helpfuls

@Mentions Comments in Notification

Hi Team, I've created a new notification and mail script to include the recent work notes comments- in the notification when a user is mentioned through @Mention. However, when testing the notification, the subject line and the body of the email isn'...

JW22 by Tera Contributor
  • 551 Views
  • 1 replies
  • 1 helpfuls