ITIL role view access
I need to create a view in incident form so that only ITIL users can access that view, how can I do it?
Forum Posts
Step-by-Step Guide to Building a Similarity Solution
Hey,I’m looking for a detailed, step-by-step procedure on how to build a similarity-based solution—specifically within the Agent Assist framework. I want the guide to include how to define the solution, create recommendations, and also how to identif...
Need to redirect user to service portal using create request ui action
Hi All,I have a requirement to use create request ui action on incident form on click of which user should redirect to service portal and specific catalog item which they wants to raise a request from the incident. I am trying to use oob ui action "C...
Resolved! Error while activating the flow in flow designer
Hi All,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.I am not sure where is the issue as we don't have any step no. to check which step has the issue. Could you please ...
Resolved! Show pop up message on catalog form through workflow
Is it possible to show "pop up messages or alert messages" at the top of the catalog form through workflow approval stage?
Resolved! Dont want to capture field in activity when its value changed to empty from some value
I have a field called "Test1" which is a string field, and I am capturing it in Activities, so when we are modifying fields, it is getting captured in Activities, but when we make it empty and save the form, then also it is getting captured as "[Empt...
Resolved! CMDB CI Staleness rules and reporting on old Incidents/TASKS
Hello, this question is about CMDB Staleness rules and how they impact reporting on existing old and closed INC, REQ, CHG, PRB, TASK records. Does anyone have insight as to how the following scenarios are usually tackled in the system/what have you s...
Unable to loing PDI
Unable to Login
incident form location visible while creation but after creation locations are not visible
Please refer attachments for better understanding can see location before incident creation but cannot after creating incident add a reference qualifierBasically bring the locations associated with this domain onlyjavascript:'sys_domain=' + cur...
Service operation workspace
How to configure activity stream to service operation workspace
Script Include - function to return Category Reference Qualifier in Record Producer
Hi all, We use the following Script Include that is used to return reference qualifier for Categorization field (We have a customized table to store Categories). On the Category form there is a glide-list field called "Show for these countries" (u_lo...
Resolved! Sys_user operator Starts with / ends with or Contains
1. Open Sys_user.list2. One of our custom fields - do Starts with / ends with or Contains for A3. Note Nothing will appear4. Change operator "is not" and search for A 5. We have results Why is this broken only to ONE u_ column only the first 3 opera...
"Part of the query on incident has been ignored because of insufficient access for 'query_range' ope
Hi TeamUsers are unable to see the report records in the dashboard after upgrade they are getting the below error"Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on sys_user.u_qs_default_group...
Resolved! How to configure request number next to ritm number in workspace
Hi team please help me hereHow to configure request number next to ritm number in workspace
Hide sections on workspace
Hi Team please help me how to hide sections in service operations workspace based on assignment group.I have created a ui policy and selected view as sow eventhough not working.
