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アサインで選択するグループごとでインシデントの表示、回覧や、書き込みの権限をコントロールしたい

お世話になります。標件ですが、同様の室温が見当たらず、記帳させていただきます。 要件:アサイングループがグループA,Bがあります。双方、itilのロール権限を与えているのですが、お互いのインシデントの検索や、表示などできないようにしたいと考えています。A,Bグループごとに別のロールを割り振ることなく、自身のGr以外のインシデントの表示を制限を実現したいのですがこのようなお悩みはないでしょうか。 そもそも、ServiceNowのほうで、ロールitilを双方付与した状態で、特定のGrに所属している方...

Create incident attachment issue

Hello,In my project, when attaching a file to a newly created incident, the attachment sometimes appears twice, though this issue does not occur consistently. Could someone please help me with this? Thank you in advance. 

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bondita1 by Tera Contributor
  • 337 Views
  • 2 replies
  • 0 helpfuls

ITSM

How can I restrict KB articles from particular KB on Service portal. As of now restricted KB articles are visible but once I open it shows this message. How can I remove articles which are restricted. Can someone please help.

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Resolved! Opening of an incident

Hi, Incidents are opened using CIs, but can an incident be opened using on an asset that is not considered a CI?  Ex.: we are questioning ourselves if we should or not put laptops as CIs.  If we decide not to, could we still open an incident under th...

Loto-qc by Kilo Expert
  • 508 Views
  • 2 replies
  • 0 helpfuls

OOB Escalation field on Incident form

Hi all, I have brought the OOB Escalation field on the incident form, We can see there are 4 dropdown values under that field.But when I am trying to set any values on that field it is reverting to its original value which is "Normal" Can anyone plea...

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kalpesh9 by Mega Guru
  • 1098 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to send only recent comments added on incident record

Hi Team, We have a system notification created which runs on updated record and when additional comment changes and we want only the latest comments to be sent and not all.Currently its sending all the comments.Please find below the Notification crea...

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Community Alums by Community Alums  
  • 675 Views
  • 2 replies
  • 0 helpfuls

Duplicate and missing work notes in Incident

Hi everyone Is anyone else seeing duplicate and missing work notes in Incidents since they moved to Washington. We raised an incident in August with ServiceNow and it is still pending and now we are seeing concrete evidence of missing work notes also...