How to add a tag to a ticket created through a record producer

JPSS
Tera Contributor

‎09-04-2023 10:50 AM - edited ‎09-04-2023 10:59 AM

How to add a tag to a ticket created through a record producer (During insertion)

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Maik Skoddow
Tera Patron
Tera Patron

‎09-04-2023 10:07 PM

Hi @JPSS 

 

you can create an after Business Rule on table sc_item_produced_record 

 

And in that BR implement a small script to assign the required tags to the referenced task record. You can take a look at the following article to learn how to do this: https://www.servicenow.com/community/developer-articles/scripted-tags/ta-p/2306155 

Maik

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