I have a record producer that has the variable Category: And Subcategory:But when I go to the record producer, some subcategories are missing.When I go to the Incident form and change the Category, all subcategories are missing. They are present in t...
After selecting Closure Code there's one more field Closure Issue type | u_issue_type_by_category (reference field)after selecting particular option , we need to trigger a particular Catalog service request
I have a user that was complaining about this. But they are clicking on their Core UI dashboard, go to a Incident task list, and that list is empty. But out of habit, they clicked where an incident task should have been. And there is a phantom link t...
Hi Team,i need to create a report For Eg- if ticket is re-opened on today how can i add in the report this ticket is resolved by some other person not that person to whom it is assigned today. How can i achieve that? if i add resolved by it shows the...
Hi,I select a field in activity filter and I dont want any user to uncheck it from the filter every user should have that field in activity filter. Can someone suggest how can I achieve this?
We are setting up the incident process out-of-the-box but it's unclear how ServiceNow wants to handle non-incidents, like questions and spam. There is a Category in Incident table called "Inquiry / Help". Should questions be incidents records with th...
Hi Team, Please help me to find a solution. There is a field name call mitigated and it should be made mandatory when the state is changed to inprogress. I have written an onload script for this. Now when the assignment group is changed in inprogress...
Can we create a report on the incident and the time spent in each state? I have made a report that only shows the average business duration. But I want to see each state's duration in a stack bar.
Hi everyone,I've created an agent in Copilot Studio and I'm using the ServiceNow Tickets Connector to fetch data from the Incident table in ServiceNow. However, when I deploy this agent to another system, it asks for connection credentials again.Is t...
Hi everyone,I'm encountering an issue while trying to access the "Additional Comments" field from the ServiceNow Incident table. This field is a Journal Input type in ServiceNow.Here's the setup:I created an agent in Copilot Studio.I'm using the "Ser...
Hi All,Is there any way we can verify that on the incident form assignment group field only those groups is showing for which type is incident using ATF? ThanksPardip
Good morning,which role(s) contain(s) the "propose the current incident as a major incident candidate" function?Is it only included directly in the ITIL-role ?Thank you for your help !
Hi All,I am trying to reprocess the email from email log by updating the content of the body, but looks like the updates to body is not getting reflected.I want to do the testing in lower environments with out sending the new emails. If I send the em...
I have a requirement in one of the record producer, application/service variable is reference to bso action table,if selected application is having the description in bso action table, it will auto populate in the description field in the form workin...
