How to configure CI items.

[GOPI GADDAM]

When the Class is selected only CI's of that Class can be selected in the Configuration Item (CI) field.

Note: I've created new Class field and it is reference to CI class table

[SD_Chandan · Accepted solution]

Hi @GOPI GADDAM 

Then,configure the Configuration Item (CI) field to filter and display only CIs that belong to the selected Class.

[SD_Chandan · Accepted solution]

Hi @GOPI GADDAM 

Then,configure the Configuration Item (CI) field to filter and display only CIs that belong to the selected Class.

[Dr Atul G- LNG · Accepted solution]

HI @GOPI GADDAM 

If you want to achieve this, you’ll need to add a new field that references the CI class and then make the CI field dependent on the CI class field. However, out of the box, the CI field references all CI classes (cmdb_ci items). So, implementing this will create a technical debt if you proceed.

You can refer to how Category and Subcategory dependencies work on the Incident form for guidance.