How to create a new model for ITSM in task intelligence

[shruthij]

I want to create a new model in the task intelligence setup for ITSM 

how can I create that? 

Is it possible to create a new model or should we work with the existing one?

[AnushaB]

Hi @shruthij
Please refer to these documents for the guided task intelligence setup.
https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-for-itsm-quick-start...
ServiceNow docs: https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/task-intelligence/...

If my answer helped you in any way, please then mark it as helpful.

Anusha Bonthu

[ersureshbe]

Hi,

I find the question you raised to be somewhat unclear. Could you please elaborate on what the new Model signifies in simpler terms? Your insights would be beneficial in addressing your questions.

[shruthij]

Can I create a new model for task intelligence?

or else I should work with the existing which came in with the Task Intelligence

as there are default 3 models that came in