how to create incident task automatically based on the condition

Yash38
Kilo Guru

How to create an incident task when an incident is created with specific short description and description or the field selected while submitting the incident form such as asset type: Laptop/Desktop/Monitor/IPPhone/Smart Phone  and Asset is lost or stolen

the workflow given in the requirement is as below:

Yash38_1-1700132455663.png

 

What will be the best approach to achieve this?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Yash38 

It is easy and do able, just need some If and else condition in flow designer.

 

https://www.servicenow.com/community/now-platform-forum/flow-to-create-incident-tasks/m-p/1111025

 

https://www.servicenow.com/community/developer-forum/creation-of-incident-task-using-flow-designer/m...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************