how to create incident task automatically based on the condition

Yash38
Kilo Guru

‎11-16-2023 03:05 AM

How to create an incident task when an incident is created with specific short description and description or the field selected while submitting the incident form such as asset type: Laptop/Desktop/Monitor/IPPhone/Smart Phone  and Asset is lost or stolen

the workflow given in the requirement is as below:

Yash38_1-1700132455663.png

 

What will be the best approach to achieve this?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-16-2023 04:12 AM

Hi @Yash38 

It is easy and do able, just need some If and else condition in flow designer.

 

https://www.servicenow.com/community/now-platform-forum/flow-to-create-incident-tasks/m-p/1111025

 

https://www.servicenow.com/community/developer-forum/creation-of-incident-task-using-flow-designer/m...

 

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