How to create notification for SLA breach 80% on incident

Suresh36
Tera Expert

‎04-16-2023 12:32 AM

I need to configure Notification for SLA breach 80% on incident table. 

updated Default SLA workflow PFA , but it is not triggered for Incidents. 

Can anyone suggest a way.

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Thanks in Advance.

 

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BharathChintala
Mega Sage

‎04-16-2023 01:18 AM

@Suresh36 

in workflow when 80 percent touched it will create a event

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This OOb notification will trigger when that event is fired

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Parm1 contains reciepient

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This is body

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Search in "sys_email" table subject starts with SLA.

You will see emails triggered until now. if you instance Email properties is disabled  then no emails go out or given default address will  send all emails to default address only

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Bharath Chintala

Tejaswini Yaram
Tera Contributor

‎06-24-2023 11:48 PM

it will work for 80%of sla breach or by following same procedure we can create for 80% breach

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BharathChintala
Mega Sage
In response to Tejaswini Yaram

‎07-02-2023 08:33 PM

@Tejaswini Yaram  The one he updated is OOB default sla workflow. If you want modify or create your own. Make sure you want duplicate it.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala
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