We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. when selecting cancel option i need pop up like "please provide reason ...
I am working on a ServiceNow form that includes a Multi-Row Variable Set (MRVS) with fields for Configuration Item, Manager, and Additional Manager. When a user selects a Configuration Item, I need the Manager and Additional Manager fields to automat...
We are enabling the Workspace ONE ITSM Connector integration this weekend. One of the features is the "Send Message" functionality. We want to be able to grab the message that is being sent so that we can add them to the work notes. OOTB the work not...
how to auto populate incident number on a change request when change is created from Incident
Hi Team, I would need to one help to pull out a report for Response & Resolution SLA Missed, what is the correct way to pull out the report, currently I am pulling out two report one is response SLA (Ticket Opened on last Month/Today etc.) and for re...
Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was just connecting to use SIR. Any help on this ...
var sc_task = new GlideRecord('sc_task');sc_task.addQuery('number','TASK0848064');sc_task.query();if(sc_task.next()){ gs.info(sc_task.variables.is_this_a_financial_or_physical_transfer); gs.info(sc_task.getRowCount());} Output: *** Script: und...
Need help to modify the walk_up_keep_alive value to keep the session not timing out for Walkup User Description - If anyone have implemented Walkup Experience, can share the details how to keep session not timing out with the default session timeout....
I have a requirement to configure communication plans for P1 incidents similar to Major incidents.When P1 is promoted to major incident click on view workbench, communicate i can view initial, update and closure plans, similar i need to configure for...
Hi team. In our ServiceNow instance we have people all across the globe who speak different languages. So we had created labels of different languages in the dictionary of the fields. Let say Urgency field in Incident Managament. For french language...
Hi All, If the incident state is resolved and priority is p1/p2 I have created a problem ticket using flow designer . I want to add that incident number to problem ticket, automatically. How may i proceed with this, i did using flow designer, i am u...
I want to create a group, and whenever any member of that group posts an update such as a comment or activity it should display the Group Name instead of the individual member’s name. This way, all actions appear to be performed by the group collecti...
Hi there, Is it possible to resize "Relevant for you" widget so that Arrow won't be visible?. We can reduce no. of article in it but I want to keep all 4 topics visible properly so arrow icon wont be required. Please let me know if there any way to ...
Hi Team,Please help me how to add view in service operations workspace
I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...
