How to create open incident by priority/SLA progress?

nikita-chopde
Tera Contributor

Hello,

 

Could someone help me,I am trying to create report for open incident by priority/SLA progress but unable to create same type of report as shown in below snip.Here we can see the report is group by priority and stack by is Bucket business percentage, same thing I am trying to do but in stack by business percentage field is not showing. Please help here how can I create same type of report?

nikitachopde_0-1695622703287.png

 

3 REPLIES 3

Abbas_5
Tera Sage
Tera Sage

Hi @nikita-chopde ,
please refer to the below link:
https://www.servicenow.com/community/platform-analytics-forum/how-to-create-report-of-open-incident-...

 

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.


Thanks & Regards,
Abbas


 

Jaspal Singh
Mega Patron
Mega Patron

Hi Nikita,

 

Create a report on Incident SLA table and then Group by: Business Elapsed percentage and Stacked by Priority.

AndersBGS
Tera Patron
Tera Patron

Hi @nikita-chopde ,

 

Have you looked into report ranges to achieve this report? https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_Rep...

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/