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Major Incident Workbench

Hello Everyone,   I'm currently working on the Major Incident Workbench, and I would like to add an additional field to the header, next to the category field, as shown in the snapshot below. Could someone please let me know if there is a way to do t...

Screenshot 2024-05-24 081056.png

Customize Substatus in incident template

Hello community, We have this existing configuration where the sub status depends on status field in service now. Now, there is a need to customize it based on CI selection and flag.Eg :- If CI selected is "Xyz" and a flag is checked then for a statu...

Integration

Whenever we perform integration, suppose when i created incident record in source instance same thing should be reflecting in the target instance,the tricky part is i am selecting the user in caller_id which is i created,but in the target instance it...

Now Mobile app

I've just downloaded and signed in to the Now mobile app. It all looks get except that if I click on support, the area is a blank screen. Should it not enable a user to create an incident? How does that get enabled?  Does something need to be turned ...

RowenaT by Kilo Contributor
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Resolved! User Criteria not generating log statements?

Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...