Update Business service for a closed incident
Hi, I have a bunch of closed incidents for which the business service is marked incorrectly or left blank. Is there a way to update the business service field for a closed incident. Thanks
Forum Posts
Incident Form
In Incident form user select the Caller and Short_description and Assignment Group there are two groups like Group A & Group B. Group A members can try to edit the any values in incident form.Group B members can try to edit any values but no access...
Incidents being created twice after user replies
When a user opens an incident they get an email notification sent to confirm ticket has been opened. However when the user replies a new Incident is created and the reply is not added to the existing incident. This is a new issue that has begun happ...
I am gating out of box table interaction_m2m_skill and not able to delete
I want to delete table interaction_m2m_skill it is an auto generated table am not able to see option for delete , i dont know origin of table or in which plugin the table is included
On-Call team pager listing
We have some support teams that utilize a team pager and need the dial-in number and pager code to be available on the on-call schedule. Our system requires dialing a single ten digit number followed by entering a 5 digit pager code.Example: Suppor...
Instead of gs.sleep(delayInSeconds * 1000); what is the exact function i have to use.
Hi Team, Can you please suggest what are the exact function we have to use instead of gs.sleep(delayInSeconds * 1000);. when using gs.sleep it was impacted the system performance.I have tried with this script also, but no use.var startTime = new Date...
Display all the assets assigned to User
Hi Experts,We have a requirement, it is to Display all the assets assigned to Affected user in a catalog item. Affected user is a reference variable pointing to (sys_user table).If user has one asset it should display as below image (1)If the affecte...
Category hiding some subcategories on record producer and all on INC
I have a record producer that has the variable Category: And Subcategory:But when I go to the record producer, some subcategories are missing.When I go to the Incident form and change the Category, all subcategories are missing. They are present in t...
Resolved! How to trigger Service Request using Incident Close code | close_code
After selecting Closure Code there's one more field Closure Issue type | u_issue_type_by_category (reference field)after selecting particular option , we need to trigger a particular Catalog service request
Phantom clickable link from a list
I have a user that was complaining about this. But they are clicking on their Core UI dashboard, go to a Incident task list, and that list is empty. But out of habit, they clicked where an incident task should have been. And there is a phantom link t...
Last Resolved By
Hi Team,i need to create a report For Eg- if ticket is re-opened on today how can i add in the report this ticket is resolved by some other person not that person to whom it is assigned today. How can i achieve that? if i add resolved by it shows the...
Not allow user to uncheck the field in activity filter
Hi,I select a field in activity filter and I dont want any user to uncheck it from the filter every user should have that field in activity filter. Can someone suggest how can I achieve this?
Resolved! What to do with IT questions in the Incident process?
We are setting up the incident process out-of-the-box but it's unclear how ServiceNow wants to handle non-incidents, like questions and spam. There is a Category in Incident table called "Inquiry / Help". Should questions be incidents records with th...
Field should be made mandatory if state is in progress and it should not be mandatory if changes i
Hi Team, Please help me to find a solution. There is a field name call mitigated and it should be made mandatory when the state is changed to inprogress. I have written an onload script for this. Now when the assignment group is changed in inprogress...
Report on Incident overall duration
Can we create a report on the incident and the time spent in each state? I have made a report that only shows the average business duration. But I want to see each state's duration in a stack bar.
