HI, Once the ritm is approved a new variable should be displayed and the value from variable should be added to additional comments on ritm. For this i have written a on load client script which should be applied to variable set because this logic sh...
I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for update...
I wanted to show a dialogue box similar to this that shows when user attempts to submit an incident with critical priority, with ok and cancel buttons on it when click on ok it will continue submitting the form and cancel will return back on form. I...
Hi All,Onces P2 Incident created this incident assigned to Group1, I have changed to Group1 to group2 if there is no changes in state and work notes in 5 mits then this incident revert back to group 1. please help script for this. Regards,Bharath
Hi we are having this repeat problem in our organisation that a few times in a day people are misusing Catalog Item (Request Something) form and raising requests when they need to report an incident in reality so our service desk is spending a lot of...
Hi, When I am on an Incident form and press the information button next to the Caller field a pop up appears with the sys_user details. I would like to include information such as what computer has been assigned to this user. Are we able to do this? ...
Hi Team, i am trying to duplicate the dashboard, when doing changes in the duplicate dashboard changes reflecting in the main dashboard, how to resolve this issue. So, that there won't be any impact on the main dashboard because assignment group is d...
We have come across an issue with the latest patch, and looking to see if something was not updated. Previously when we Resolved an incident a user could reply to the email and it would re-open the incident and set the state from Resolved to In Progr...
When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...
Hi,I have created a business rule and the if condition which was highlighted below no other users is entering to the if even the condition is satisfying but when am trying with my profile it is working fine. Can anyone please let me know what's the i...
here i want to send the notification for sending PO here is the notification : but its only mapping the some fields on the email notification : i have this notification on " x_jade_procurement_it_purchase_requisition " table. please help !!
The activity log information includes comments, notes, field modification history, and email sending history. I am trying to migrate an incident record, including the activity log, from Instance A to Instance B.Step 1: When I export the incident reco...
We have a situation where we have different questions that need to be answered depending on the CI selected on the portal form for users to submit an incident. I know you could add a ton of variables that only show based on the CI. But - I'd like t...
Hello - I am attempting to filter the popup that appears on the "add" ui action on the AffectedCI Related List at the bottom of incidents. The filter I want is it to only show CIs that are active. No CIs that are in the "gone" state. I've been tryin...
