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Show related Tickets Under CI's

Hi Everyone,We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.We have added the OOB relationship...

Chaithu3_0-1718193997109.png Chaithu3_1-1718194066486.png Chaithu3_3-1718194202876.png
Chaithu3 by Tera Contributor
  • 656 Views
  • 5 replies
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Clone Functionality

Want to have a clone UI action kind of functionality where I will ask few field values in a UI page, and apart from those field values I want to copy the rest of the fields as it is.I want to know how can I write a gliderecord query that will take in...

Resolved! Parent/Child Incident Reporting

I've been trying to locate any best practices around Incident reporting when it comes to parent/child incident relationships. I'm wondering if you all have any information on best practices when reporting against incidents: should reports include chi...

cmheller by Tera Contributor
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  • 1 replies
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SLA graph for Incident

Is there any way to include incidents only once in SLA graph either in breached or achieved irrespective of SLA definitions attached to the Incident.Example : I have a incident which has 4 SLA's attached to it, in the 3 are nor breached and 1 SLA is ...

JeevithaD by Tera Contributor
  • 436 Views
  • 3 replies
  • 0 helpfuls

SLA

I am creating an SLA in which when the incident is placed on hold, and the assignment group is one of four groups in the incident management queue, the SLA should pause and should resume when the incident is move to in progress again.Furthermore, whe...

User492015 by Tera Contributor
  • 486 Views
  • 5 replies
  • 0 helpfuls