How to create problem record with assess state?

[kiran115]

Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?

[Robbie]

Hi @kiran115,

This looks like a duplicate of:

https://www.servicenow.com/community/developer-forum/how-to-create-problem-record-with-assess-state/...

Did you see my response an recommendation on the above thread? Did you implement the changes? What can I do to help?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Yashsvi]

Hi @kiran115,

You can use Business Rule to achieve this requirement in ServiceNow. By creating a Business Rule, you can ensure that every time a problem record is created, its state is set to "Assess" instead of "New". 

Try this Script:

If this answer was helpful, I would appreciate if you marked it as such - thanks!