I want to create a SNOW Filter to identify the incidents that were auto resolved by system and later assigned by a specific person in his name. Idea is to find the incidents that got auto resolved before an engineer takes any action.
HI All, One of our user of ServiceNow raised an issue saying that the Attachments in ServiceNow receive strange file names. Please see the attached screenshot below.Can someone help us on why we are getting these kind of names for attachments in Serv...
Not sure if this is even possible but does anyone have a script or suggestion that will allow for the latest closed CTask work end date to also reflect as the actual end date for the CHG request. The following script is currently active and it works...
Hi All, I have created new application that application should only visible to Indian region users. I have try to create role then i have try to create ACL and give access for specific role based users but now default update set is not showing in th...
Hello All, We have created a List type reference field for sys_user_grmember table.In that also we added a filter condition for a particular group like in the below screenshot.but when we try to add users its showing sys_id instead of names, please h...
we have created a new property, when the property value matches with assignment group name then in incident form there is choice field, that field sets the value automatically, now we have newly added another group, so we created another property as ...
Hello experts, I have a complex requirement where a client wants to access our SNOW records for sys_audit table but as this data is like "HUGE" and from rest api explorer i am not getting data for sys_audit table. Any suggestions or if anyone have do...
I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually populate from available group members. However, if assignment group is empty and the assigned to field is emp...
There is a Incident by same caller field in the related list of incident table there I want max 10 records should display.How to achieve this?Can anybody help me out?
Hi Team, I have a requirement to highlight number field in Incident list view based on the Priority field values. With the field styles I'm only able to make it by unchecking Modern Cell coloring (Basic)Please find the below screenshotsWe want basic ...
We created an inbound action to create a new incident as per the recipient's email.ex - recipient contains 'test@gmail.com' while testing it creates incidents when we send emails from Gmail or official email but if we send a mail from Yahoo or Outloo...
I am trying to set Additional Comments as mandatory for my incidents when state is "Resolved". When I use the button Resolve it works as supposed, but when i select the "Resolved" state from the choice list is doesn't.I tried using UI Policies and C...
Hello!I need help for one of requirement in service operations workspace.1. I have 2 fields to show in modal of service operations workspace in incident form of resolve button where I need to add 2 reference field in which 2nd reference field should ...
Requirement is like, the Configuration item field should reference the CI table showing all CI classes excluding Business Service. How to achieve this? Can anyone help me out in this?
How to create an incident task when an incident is created with specific short description and description or the field selected while submitting the incident form such as asset type: Laptop/Desktop/Monitor/IPPhone/Smart Phone and Asset is lost or s...
