I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Good Morning I am trying to set the default value of a catalog item variable using the current logged in user details.I can see this seems to be the common way of doing it :- javascript:gs.getUser().getRecord().getValue("location"); But I want ...
Hi All,I have a record producer with few variables and a variable set. A variable named 'Client name' is created as a variable and the Variable set has Policy details.Requirement is - based on the Client name selected in the 'Client name' field, the ...
Hi People,I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not...
How to populate Service offering based on the selected Configuration item on the incident form
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
