Hello, I have created the PA dashboard and added breakdown source "Company" to filter my dashboard visualization.Everything on dashboard looks good, also Checked the "Collect Breakdown Matrix" and its working fine.But while changing the Company filte...
When an application service added to 'Affected ci's' related list, the system automatically add the its related business applications to the 'Affected Ci's related list.And also when we remove the app service from the related list, if no other app se...
I would like to get a report of all the open incidents everyday for 11:59pm. The query that I'm using on the incident table is below. I just don't know or can't figure out how to get that at 11:59pm instead of manually running it at 11:59 pm which is...
Hi all, I need to enable the Discuss button in my incident form . Current the version I'm using is Utah. Please, suggest me to get the Discuss button on my incident form. Thanks in advance.
Hi community, I was trying to figure out how to set a limit to the tree picker for the location reference field on incident form. But I couldn't find a solution to that...Basically, we have a location hierarchy that looks like this: 1 : Global locati...
hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
Hello experts, Consider 2 fields, a=xyz@yahoo.comb=https://DE-QA-001.servicenow/asdefdd I have to validate these 2 email and URL values in seriver side script Can anyone please help me. I am new to ServiceNow scripting
Hello experts, consider a JSON which i am receiving through inbound integration and i am using scripted rest apiexample{"incident":"123" , "state" :"2" , "descript":"orange"} First i have to check if the JSON is empty or not 2nd i have to check if th...
Hi Folks, For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. Properly added on the related lists: Yet does not display on the related lists: Any ideas why this is not displaying...
Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
It is observed that when I am transferring any Incident to any other group then Transfer Reason tab become mandatory and it is reflecting in the activity logs as well , but while transferring the Incident if Transfer reason is same like previous rea...
I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
