HOW TO DEACTIVATE A SERVICE OFFERING WITHOUT DELETING IT?
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02-05-2023 11:27 PM
Is there any way to deactivate a service offering without deleting it?
Thank you!
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Not applicable
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02-05-2023 11:42 PM
Hi @Karen Joy Sanch ,
You need to figure out what status you want to use, Decommissioned seems the best, and then add a reference qualifier on your incident field to filter out the "Decommissioned" records.
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02-05-2023 11:45 PM
Hi ,
There is an option where you can make operational status as retired.
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02-06-2023 12:01 AM
Hi,
Make operational status as retired.