HOW TO DEACTIVATE A SERVICE OFFERING WITHOUT DELETING IT?

Karen Joy Sanch
Giga Contributor

Is there any way to deactivate a service offering without deleting it?

 

Thank you!

3 REPLIES 3

Community Alums
Not applicable

Hi @Karen Joy Sanch ,

You need to figure out what status you want to use, Decommissioned seems the best, and then add a reference qualifier on your incident field to filter out the "Decommissioned" records.

 

Lakshmiprasann7
Tera Contributor

Hi ,

 

There is an option where you can make operational status as retired.

Lakshmiprasann7
Tera Contributor

Hi,

 

Make operational status as retired.