RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
Is it possible to make an incident report to group incidents by subjects and that only thing that differentiates them is wording that they have like App23 and App30?
I want to create an auto reply to people who reply via email to closed incidents. I was hoping to do this via inbound action but I don't have a state button. I did try to create a BR, but that ended up working only to people who comment on the actua...
OOB Approve/reject button is visible to approval_admin role.So necessarily I have to give the role to any user who needs to approve/reject.But if I grant this role, this user can approve/reject any of the approval not tagged to him as well. ...
In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...
Hello, In an incident record, when 'This helped' checkbox is checked and other user access the same record, they can't see the checkmark. How do I fix this? Thank you
I have client script which should be copying the incident variables to the submit a request variables like short description and description once the incident ticket is converted in to the request here the client script is not working and copying the...
My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG
Hi Community,I’m working on the Incident table and I want to filter records based on Priority and Shows records assigned to only loged in user.BR:(function executeRule(current, previous /*null when async*/) {current.addQuery("active", true);current.a...
Hello,When this helped checkbox is clicked on an incident and other users open the same incident, they can't view the checkmark. Is there a way to fix this so other users can also view the checkmark?
Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...
in incident form we have start time of incident and end time of incidentSo there is another field duration taken to resolve that is calculated with start time and end time and show how long incident is taken to resolve,Issue is sometimes 3,5 mins dif...
Is there an approach that can automate annual holiday schedule updates for countries world wide?The "normal" holidays can be added as repeat per country - there are however a number of countries that have specific holidays that vary every year and pe...