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change form

On change form for incident caused by change is getting disappeared if same incident tickets are added to two change requests

satya1995 by Tera Contributor
  • 228 Views
  • 1 replies
  • 0 helpfuls

change form

The 'Incident caused by change' related list on the change form disappears when the same incident is linked to two different change requests.

satya1995 by Tera Contributor
  • 238 Views
  • 1 replies
  • 0 helpfuls

Major incident workbench - Communicate Tab Design

Hello Community, Can someone please help me understand how this Communicate tab under Major incident workbench is designed. I need to control the order of the communication sent out to the end-user and here's the requirement -before technician trigge...

Neha21_0-1745471157120.png
Neha21 by Tera Contributor
  • 778 Views
  • 5 replies
  • 1 helpfuls

ServiceNow Report

Dear Community Members, Hope you all doing great, i have a very common situation, let say i am using Using OOTB Incident Management and their are no new fields configure on the Incident Form, The Agent is resolving the Incident and it is updating the...

Resolved! How to populate user in assigned to field

Hi Team, I have two assignment groups, if any user is same in both the assignment groups then I need to populate that user in assigned to field. Ex: CAB Approval group is one of the group(Every time this group is common), second group is Incident man...

Gopal14 by Tera Contributor
  • 526 Views
  • 7 replies
  • 2 helpfuls

More Loading Time on Custom Fields

When applying filters to Boolean custom fields (e.g., u_custom_fields = True) in the INC table, the loading time is considerably longer (20-30 seconds) compared to filtering Boolean default fields (e.g., active = True), which takes only 2-3 seconds.C...

SakshamB by Tera Contributor
  • 286 Views
  • 2 replies
  • 0 helpfuls

Resolved! Query in Flow Designer Condition

Olá pessoal, estou com um problema relativo a um fluxo no FLOW DESIGNER.  Eu preciso resgatar um valor da tabela QUESTION ANSWER relativo a um Priority para dar continuidade a um fluxo. O problema é que existem muitas QUESTIONS com o mesmo valor 'PRI...