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label name using dynamic translation

Hi team.  In our ServiceNow instance we have people all across the globe who speak different languages. So we had created labels of different languages in the dictionary of the fields. Let say Urgency field in Incident Managament. For french language...

Deepika54 by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

SLA is not showing

I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...

akhilaanil by Tera Contributor
  • 451 Views
  • 2 replies
  • 0 helpfuls

Tracking first State change on Incident

Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...

Triggering flow designer with UI ACTION

Hi All ,I have a requriement where on click on UI ACTION create an incident (OOB) incident record will be created and on the INC record in the work notes should get populate with ' Created from Interaction: number12345' and on the interaction record ...

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UI Policy not working in SOW

Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...

NishaB by Tera Expert
  • 422 Views
  • 3 replies
  • 0 helpfuls

Auto-populate User in Record Producer

Hi,I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted ...

NishaB by Tera Expert
  • 1437 Views
  • 11 replies
  • 0 helpfuls