How to get the caller name in Global search of servicenow

[Roshini]

Am trying to get caller name as well to the global search details for any task that is searched.
Can I know how to achieve this.

[Shraddha Kadam]

Hello @Roshini ,

Go to the "Search Result Display Configurations" module and open the incident record, and addthe  caller_id field in the additional fields.

[Roshini]

Hi
I tried that but didnt work

[Ankur Bawiskar]

@Roshini 

add your field in this configuration either platform or workspace as per your requirement

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Roshini]

I added, but still not reflecting