I have read that g_form does not work in workspace.
Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.
Places where I would like to apply this is on the State field to prevent a ticket from directly being updated to Closed.
Both in record and list view.
**Update
Sorry for the confusion.
The article I read was for Agent Workspace and I am asking for Service Operations Workspace.
I just tried now and it worked but not in the list Edit.
But the problem still remains as an incident can be directly updated to Closed by updating via List Edit in SOW
**Update 2
attached screenshot of where the state was not removed
