Report on Assignment group change

Nishant16
Tera Expert

‎12-01-2022 05:02 AM

Hi 
i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?

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Aman Kumar S
Kilo Patron

‎12-01-2022 05:10 AM - edited ‎12-01-2022 05:10 AM

Hi @Nishant16 ,

You can follow below article to achieve the requirement, step by step:

https://www.servicenow.com/community/performance-analytics-blog/how-to-create-a-historical-report-ba...

 

Best Regards
Aman Kumar
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Musab Rasheed
Tera Sage
Tera Sage

‎12-01-2022 06:08 AM

Hello,

You can do this with Incident metric, go through this once.

https://www.youtube.com/watch?v=_tkBUCuNYes

Please hit like and mark my response as correct if that helps
Regards,
Musab
Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow
Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow
youtube.com/watch?v=_tkBUCuNYes
In this video we will see how can we Generate Report for Incidents handled or touched by your team even after reassignment. ------------------------------------------------------------------------------------------------ 00:00 - Introduction 00:24 - ServiceNow Hands on ...
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