How to populate previous assignment group in notification

[Dasari Srihari]

Hi Team,

How to populate previous assignment group in notification. Whenever ticket is assigning incident to service desk group from any other group we need to send notification. and need populate previous assignment group in notification. and we need send notification to service desk group

[Ankur Bawiskar · Accepted solution]

@Dasari Srihari 

you can use eventQueue() based approach

I shared solution for this sometime earlier; enhance the same

Show previous assignmnet group, state values from fields into notification 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Dasari Srihari 

you can use eventQueue() based approach

I shared solution for this sometime earlier; enhance the same

Show previous assignmnet group, state values from fields into notification 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dasari Srihari]

Hi @Ankur Bawiskar ,

it is working but it is populating assignment group sys_id. i tried to convert into name not converting

[Ankur Bawiskar · Accepted solution]

@Dasari Srihari 

send the display value

var obj = {};
obj["old_group"] = previous.assignment_group.getDisplayValue();
obj["new_group"] = current.assignment_group.getDisplayValue();
obj["old_state"] = previous.state.getDisplayValue().toString();
obj["new_state"] = current.state.getDisplayValue().toString();

[Dasari Srihari]

Hi @Ankur Bawiskar ,

tried it is populating as undefined