How to reflect when a P2 is in jeopardy of becoming a P1?

[RimaC]

Looking for advisement and suggestions on how to reflect a time or scenario for Incidents that would be in jeopardy of going from a P2 to a P1, to anticipate the engagement of IMODs. Any feedback on how to do this in the Incident module would be greatly appreciated.

[Dr Atul G- LNG]

Hi @RimaC 

Once an incident upgraded from P2 to P1, SLA get changed and started from incident creation date. Is something you looking for ?

[RimaC]

Thanks Atul. I'm looking for a way to notate a point in time or scenario of when a P2 may/will become a P1, not after, if that makes sense. In order to prepare or warn a team/IMOD to be ready.

[Dr Atul G- LNG · Accepted solution]

Hi @RimaC 

OOTB there is no way but if you need a workaround, you can use Major incident module and use the feature of propose an incident to MI and in ur case its P1. That is only way to do.