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How to set Approver as Tier0 user based on Requested for

Dasari Srihari
Tera Contributor

Hi All,

 

How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver

If not need check manager's manager tier

 

And approval should not go to the CEO and -1

 

How we can achieve this in flow designer

We have details available in in user table

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Dasari Srihari 

you can use IF action in flow designer.

did you try using that?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar , Thanks for your Response.

 

I have added action Ask for approval then if approved, i'm trying this 1st time.

@Dasari Srihari 

you need to use Lookup record with that condition for checking Tier0 and then use IF action

so where are you stuck?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader