How to set Approver as Tier0 user based on Requested for
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 02:49 AM
Hi All,
How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver
If not need check manager's manager tier
And approval should not go to the CEO and -1
How we can achieve this in flow designer
We have details available in in user table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 02:54 AM
you can use IF action in flow designer.
did you try using that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 03:06 AM
Hi @Ankur Bawiskar , Thanks for your Response.
I have added action Ask for approval then if approved, i'm trying this 1st time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 03:31 AM - edited 09-13-2023 03:32 AM
you need to use Lookup record with that condition for checking Tier0 and then use IF action
so where are you stuck?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader