Automate identification and coding of incidents as caused by change
Anybody have advice on how to automate identification and coding of incidents as caused by change?Fabulous fame and fortune for solution.THX - JJ
Forum Posts
Troubleshooting INC number jumping out of sequence
TLDR: A couple Incident creation sources are throwing the number count off and I am not sure how to best troubleshoot this situation. I have identified so far two use cases that are ruining accurate number sequencing for INC record creation. The vast...
Resolved! Sending attachments using custom scripted web service
HI, Created a Scripted REST API and resources for the creation, updation, deletion and adding attachment for an incdent.Tried with sending request from postman and working fine for Incident creation, updation and deletion.But when i tried to add an ...
Step based request fulfillment flow got deactivated
In ServiceNow "Step based request fulfillment" flow is showing Inactive and now I am not able to activate it as the activate button is greyed out. Please help me to get the flow active again.
Parent incident column is not visible in the related records
Hi Team,I'm unable to see the parent incident column in the incident under child incident.The Parent Incident is present in the personalized list but even after selecting it, it's not visible.Can someone please help me with this? Thanks,Simmi Barde
Resolved! Incident SLA report in excel
Greetings to all, A quick question. whenever i am downloading incident report from SLA_Incident table in excel format, i am receiving a random number under column "Business elapsed time" for example -check the attachment, instead of "days-hours-minut...
unable to select billable check box in catalog item
We are unable to select the "Billable" checkbox in the catalog item in ServiceNow. When we select it and save the record, it reverts back to the same page without saving the change. There are no UI Policies, Business Rules, or Client Scripts applied ...
How to setup OOO on UAT Mailbox
Hi All,I have one requirement where- I put incident 'On-Hold>>Awaiting Caller' and if the caller is OOO, I want that OOO-Automatic reply to be registered as 'Reply' in ServiceNow, and it should update the 'Additional Comments', which will in-turn, mo...
On-Call: Escalation path template or independent escalation definition to use in multiple schedules
I like to have a possibility on the shift planning, to define the Escalation path either as a template, or even better, have the possibility to define the Escalation path separately from the schedule and select in the Escalation, which schedules shou...
Help on the Employee central successfactors API integration
Help on the Employee central SuccessFactors API integration. I want do the API integration to get the user data from the Employee central successfactors. Please help me out how can we do that
Resolved! Adding Announcements to Communication Plan for Major Incidents
Xanadu has a feature to send Announcements from your MIM. Has anyone been able to configure your Communication tab to show this as a selection option? All I get for Channels are the defaults. I have updated the platform as well as the store app.
ITSM
Hi , Can anyone please explain what will happen on clicking the "migrate to new survey management" button in survey.What are the new features will be added after migrating.
Efforts spent on each incident record
Hi Team,i would like to know how to get the information on the incident record this much efforts being spent on this particular incident record. pls share the screen shot of the same. regards,Garvit
Major Incident Workbench - PIRs
Hi, I'd like to run a report to show whether a PIR is complete for all Major Incidents. I'm struggling to find the table which would allow that to happen??? Many Thanks
Resolved! How does the system Generate additional comments After Resolving an Incident
Hi Community, I have observed that after resolving an incident in my instance, the system automatically generates three additional comments in the Additional Comments field. I would like to understand how this behavior is configured and which module ...