We have implemented the guided decisions application and are working with Decision trees applied to Recommended actions in the Service Operations Workspace for incident management (Washington). The business requires to copy the answers given in the d...
Hi , We are receiving inbound emails from another ServiceNow instance. The requirement is to create, update, and resolve incidents through the inbound action.The issues we are facing is watermark. Since they are coming from another ServiceNow instanc...
In the Incident form, I want to display all the CIs, but OOTB is restricted to company field value. Is there a way to display all CIs irrespective of company field value in Configuration Item (cmdb_ci) field in Incident form.
I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...
Can anyone tell me what is the best proces to create a change for deployments in devops team.
Hi, We want to capture the automation status on an incident whether incident was resolved fully via automation, partially automated, manual etc.I want to understand, what field should be used to capture this status ?
Hello,I created an incident in ServiceNow by sending an email from my personal Gmail account (@gmail.com) to my company's help desk. The incident was successfully created, but I am not receiving any email updates about the incident (such as status ch...
Hi Team, We have below requirement,If any of the group does not have any members or owners or managers then an incident should be created and assigned to a Admins group. multiple incidents should not be created for same set of groups. How can we achi...
Hi All, I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and cre...
Hi,In the record producer, I have a field called Impacted User field. I want this to auto-populate based on the currently logged-in user. How to do this? Please give a script for this.
Hello experts, Please help me with below query.Is it possible to do integration with Microsoft quick assist and servicenow. The reason is, our technical team want to remain on the incident form and connect to callers computer via quick assist. Is it ...
The help icon are showing next to the fields on all forms in dev and test instances. But in production the question mark help icon is not shown instead when we hover on field the text is shown. Kindly help how this can be enabled in prod instance as ...
Hey everyone,When using the ServiceNow Table REST API, I'm looking for a method to correlate each API call with its corresponding transaction log entry within ServiceNow.- Ideally, I'd like to identify a value within the REST API response (either in ...
I have a request from a department at my company to export the entire incident history for a handful of incidents. They want to see the usual incident information along with notes, customer communication, or outbound/inbound email done within that in...
In some Incidents we have a large amount of comments and worknotes, and the first entries are no longer visible, what can I change to make them all visible or at least increase the amount
