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reference qualifier code is not working

Below reference qualifier code is not working. Could someone please help me. javascript:'name=x_nuvo_eam_facilities_work_orders^element=u_facilities_problem^inactive=false^NQname=incident^element=u_problem_type^inactive=false^dependent_value='+...

Data Lake integration with ServiceNow

Hi, I am new to integrations and have no knowledge on it. I have a requirement to get the vulnerability scan reports from Data Lake tool and automatically attach to RITMs in serviceNow. Please help me with steps and code to achieve this requirement.P...

Resolved! Restrict user to resolve the incident

Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2. its working but not meeting our Test Cases:1)if priority is p1/p2  then it allow only "major incident management team" to resolve the incident. 2)  Allow other u...

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nani1 by Tera Contributor
  • 1901 Views
  • 18 replies
  • 0 helpfuls

Resolved! Use Case

If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?

On-Call Schedule with two child schedules.

Hello all, I am having trouble creating a complex schedule for one of my On-Call Assignment Groups.  I have a group that has two shifts.  The first shift is weekday 8-5 (excluding holidays)The second shift is all the rest of the hours in the week (in...

kevinmurphy by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Resolved! Notification Field not Displaying on User Table

We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved. We have a couple though that are not getting any emails and when we click on their record in the Caller...

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terrieb by Tera Guru
  • 794 Views
  • 1 replies
  • 1 helpfuls

'Complete by Date' Validation in Catalog Item

Hi Community,I'm currently working on a catalog item that includes a 'Complete by Date' field. I've implemented a validation script to ensure the selected date and time are not set to today, any past date, weekends, or Indian holidays. However, some ...

Golu_thrr by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

What can you tell me about ACL?

Assuming the conditions below.(1) Users are divided into IT or factory positions.(2) The incident table is shared, but data created by different positions cannot be viewed.If we create the following ACL, we can view records created by ourselves, but ...

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honamiUeo by Tera Contributor
  • 353 Views
  • 4 replies
  • 0 helpfuls

Upgrades & Incident Table

What would be the ramifications of1. Back when the Caller module was being deprecated, you modified the Incident table changing the Caller field name (caller_id) to Impacted User, then added a Department field referencing the Department table within ...

clktester by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls