Hello,When a user enters hyperlink content in the comment section of Incident, I need to process it in the backend to convert it into an active hyperlink and update the comment section as a Heperlink. This way, the user can click the link, and clicki...
Hi All,when requester submit change request from change model interceptor, then change tasks needs to be generate for newly submitted change request, which are defined in change model related list.The requirement is to create related list called 'cha...
Hi ,I need to add Outlook DL to ServiceNow Recipients list. Is it possible?
Hello everyone,I need to work with the Modern Workplace and am currently searching for product documentation or videos to better understand it, but I haven’t had any luck finding relevant resources. Could someone please help clarify what the Modern W...
I need to write a script to show incident count for each state which are updated today and store in a custom field on Incident tableDo help me on the same
I Need to Copy the Work Notes to Additional Comments on the incident form when the work notes of the incident is being updated after 5 days of the last update.I tried using the After Business rule in order to copy the Work notes to Additional Comment...
Hello all, Please help me with your approach to below situaion,support team has reported that incidents are frequently being misrouted, causing delays in resolution and impacting customer satisfaction, i was assigned to enhance the incident categori...
Is it possible to include a field from the audit history of a request onto the Activities Stream (Notes tab)? For example: I would like to include on the Notes tab any changes to the Priority.Thanks!
we have an email script, and we are using that email script in notification bodythis email script is to redirect to the incident record. when users click on this link this should redirect to the incident record.this is working good for normal users, ...
Our IT team has experienced several incidents where multiple changes collided, causing service disruptions, i need to implement a solution to prevent change collisions and ensure smooth deployments. What strategies would you implement to manage chang...
I'd like to add an xMatters communication channel to the Major Incident Workbench. I've found I can add a record to the comm_channel_config table running the following as a background script which adds it to the dialog screen in the workbench: var gr...
When user scan the QR code(Consider this QR code having the information of request details),How can we make It takes them to raise a ticket on the snow support app.If they don’t have the app installed on their mobile phone, it should prompt them to ...
Hey Folks, I have requirement of making the watch list widget on portal to read-only on certain condition, I am not getting any relevant articles or resource. how to make it done.?
Create 2 date field(start date & end date). Start date should be always less than the end-date. Alert if the user violates it and prevent the user from saving the record. -Use your own table(Custom Table). Any idea above scenaior to create Custom tab...
Hi - We are going to introduce the Major incident module to our system. To subscribe to a Major Incident Communications, a user must make a request via a catalogue item, according to the major incident module (This is the OOB module and catalogue ite...
