How to update the state of a incident record while saving the form via BR

[roshini1]

I want to update my incident state to in progress, if the incident contact type is phone and state to new if it is coming via email. I want to achieve this via Business rule. I tried with before, but not working. Can someone help with code

[Yousaf · Accepted solution]

Try using INCIDENT STATE field and check.
state is not working for me as well but if you use Incident state it will update state field as well 

[roshini1]

It worked both the script and action base with incident state field,. thank you so much

[Yousaf]

Thats good. Glad to be of help