Hi all, I have some question about SLA and the best practice. 1- SLA on Incident or on Case ?Some incidents are created from case.For these incidents, the SLA must start from the case creation date. What is the best solution:- Update the incident cre...
Hi Team, On incident form,there is a service offering fields , Then I see that the Service Offering choices are filtered to match the location or any of its parent locations and that the choice (typeahead / auto complete) lookup includes the followin...
Hi team. whenever we submit a catalog item, before submitting a 'request confirmation' the requested for is comming as the current logged in user. If we want to autopopulate it based on some catalog item , can it be done or will that will be a glob...
I'm working on enabling Incident communication plans and created Incident communication tasks. Tasks are created however when I click on compose I get below error on SMS tab. We have Notify enabled and I made sure the property is also set "com.snc.ia...
required to create one report on the Change request table with following below calculation, is it possible ? Number of emergency changes in the month divided by the total number of changes in the month multiplied by 100. Please suggest.
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Hi,I need to update incident field when incident resolves check the SLA business percentage , if less than 100% update the field with yes else no.Tried creating a before update business rule on incident table but not working(function executeRule(cur...
The Show related Incident on the Incident table is not showing the data for the some user's. I have checked in the DEV and QA it is working fine. In Prod it is working fine. The no changes were made related to Show related Incidents icon in any envir...
hi Team,When I am working to resolve an incidentThen I am able to create more than one change to fix the incident and I am able to see all these changes in the work notes section of the incident record. How to achieve this.Regards,Abhilasha G T
Hi Everyone,Could anyone here suggest how to identify recurring incidents or proactive problems in servicenow when CI’s are generic.Will really appreciate any suggestions or advice. Thanks & Regards
Alert level: critical. Syntax Error or Access Rule Violation detected by database (ERROR: relation "sys_uxf_snapshot" does not exist Position: 18) while executing ATF for change request in SOW workspace.How to solve this?
【When an incident ticket is assigned to a group that has a group email set up】The notification of the assignment only reaches the group email. I would like to set it up so that the notification also reaches the members belonging to that group, not ju...
On change form for incident caused by change is getting disappeared if same incident tickets are added to two change requests
The 'Incident caused by change' related list on the change form disappears when the same incident is linked to two different change requests.
Hello Community, Can someone please help me understand how this Communicate tab under Major incident workbench is designed. I need to control the order of the communication sent out to the end-user and here's the requirement -before technician trigge...
