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Instance

Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...

PhillemonBS_0-1740338224696.png
PhillemonBS by Tera Contributor
  • 208 Views
  • 1 replies
  • 0 helpfuls

Month Wise Incident Counts (Table View)

I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...

chinthaka by Tera Contributor
  • 1494 Views
  • 4 replies
  • 0 helpfuls

Incident resolved via Automation

Hi, We want to capture the automation status on an incident whether incident was resolved fully via automation, partially automated, manual etc.I want to understand, what field should be used to capture this status ?

AnjnaN by Kilo Contributor
  • 550 Views
  • 4 replies
  • 1 helpfuls

Change Request from Service Catalog

Hi All, I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and cre...

David Boom by Tera Contributor
  • 481 Views
  • 5 replies
  • 1 helpfuls