Hello Community,I am looking for the best practice method to add a new Subcategory choice to the Incident form that is only visible in the backend and hidden on the Service Portal/Customer-facing Incident Form. The Goal:I have successfully added a ne...
The annotation field should show an information for users that they know how to categorize the impact.I want to display the text with math operators < and > . The shouldn't be interpreted as code and I know I have to use the code > for < and < ...
Hello Everyone reading this..I wants to add a danger icon/image in Incident record inside the 'Number' field(just right to numbers), whenever the incident state will be major incident accepted so that it can get differ from the P1/any other incidents...
By default, the 'Created By', 'Updated By', and 'Opened By' fields store the username. However, I want to display the full 'Display Name' instead.
Has anyone extended Communication plans, playbooks etc on Mobile?While SOW experience works just fine, we have a heavy user base who use their mobiles to report a Major Incident. We would like for the communication managers to be able to send out em...
Hi All,I m having a script include to return the group members of assignment group, and below is the script.I need to call in the report and trying like below but not working. Please guide in how to call script include in report getSDgroupmembers: fu...
Hey All, We currently are not planning to use the workspace ticket view with tasks so I need to find a way to disable it from the search. We just recently upgraded to Washington on our Dev instance and noticed that the global search is gone. I'm look...
Dear Team,We have come across a situation where we need to reduce the Priority for Closed incident from Priority -1 to Priority -2, we have tried by Data management also by Fix script wherein we could not able to accomplish it on form view but at the...
Hello.My company has the following requirements: - Any incident can create a post-mortem report (Post Incident Review Report, but not just for Major Incidents). - Depending on the caller/assignment group, to have a different template for the Post Inc...
The Incident Business Duration is showing zero or NullAs per few product docs, I have checked the system property : glide.ui.glide_list.start is enabledOOB business rule mark_resolved / mark_cloesd is activethe calendar days are 24hrs still the Incid...
Hello All,We need to integrate with microsoft teams and twlio with servicenow for major incident management.I want to understand what all plugins we will need for this?
I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or t...
New to using reports - In servicenow is there a way to create an incident report that show if an email template quick messages is added to the activity of the ticket? If there is a kbase or instructions on "how to" that would be helpful
Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...