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‎07-14-2023 02:02 AM
I want to update my incident state to in progress, if the incident contact type is phone and state to new if it is coming via email. I want to achieve this via Business rule. I tried with before, but not working. Can someone help with code
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‎07-14-2023 04:00 AM
Try using INCIDENT STATE field and check.
state is not working for me as well but if you use Incident state it will update state field as well
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‎07-14-2023 04:00 AM
Try using INCIDENT STATE field and check.
state is not working for me as well but if you use Incident state it will update state field as well
***Mark Correct or Helpful if it helps.***
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‎07-14-2023 04:13 AM
It worked both the script and action base with incident state field,. thank you so much

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‎07-14-2023 04:19 AM
Thats good. Glad to be of help
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