I am getting an error while closing the change request from Business rule.

[THOUSIF S N1]

I have a requirement where if the change requestes Planned start date have passed and state is in New then when user opens the request add the closure information then once he/she saves the form then state should change to close.

I had written a Simple BR and in script i have added as below:

current.state = '3';

current.work_notes = 'working';
current.setWorkflow(false);

but this is not working as OOB BR'State model - Can change state?' is restricting this.

can any one tell me how can i surpass this.

[Jaspal Singh]

Hi Thousif,

OOB state change for change request is governed by the BR you mentioned. Any reason to bypass? IF so, you might need to disable the BR & then run the script & then enable again.

[THOUSIF S N1]

my requirement is:

If change is in New state with a passed 'Planned start date'

When I push the "Unauthorized change" field (check box)  to true (u_unauthorized_change) and  I add a  "Close code" and "Close notes" and I click on save or update option/button.

Then a business rule is applied to automatically close the change.

But above mentioned OOB BR is not allowing. How can achieve my requirement?

[THOUSIF S N1]

@Ankur Bawiskar  can you please help me out