Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...
Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...
Hi,I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted ...
Hi Everyone I have the performance issues in Low environment like Dev and UAT For that purpose we can use less fields in the table list view and and show records 100 only . But other users are means who are having the access they are changes t...
requested for refrence feild starting serachingh without entering letter. For all reference feild
The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents with...
Hi everyone, I created a business rule to update certain incoming tickets status to P2, but it doesn't work.Appreciate any help on this. This is the code I use in the business rule: (function executeRule(current, previous /*null when async*/) { //...
Hello All,Can anyone help me in this ?Email notification has been sent.on what basis now I can see if user responded or not to send breach email? how can I do it ?1a. Create Pending Appointment option in State field. 1b. When incident ticket assignee...
How to make a incident report for specific OLA?Can we dotwalk the specific OLA?
The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.I have tried releasing the instance and tried with new instance. Still this i...
By default <it seems> when submitting a Catalog Item request that is part of an Order Guide --> The resulting RITM record is populated with the Order Guide field appropriately (with the name of the order guide used for the submission). However, when ...
Hello,how i can displays more Informations from a specific incident in the esc for the employee. In our Configuration he get only displayed the short_description and nothing else. Best regardsJustin
Hi all, I have some question about SLA and the best practice. 1- SLA on Incident or on Case ?Some incidents are created from case.For these incidents, the SLA must start from the case creation date. What is the best solution:- Update the incident cre...
Hi Team, On incident form,there is a service offering fields , Then I see that the Service Offering choices are filtered to match the location or any of its parent locations and that the choice (typeahead / auto complete) lookup includes the followin...
