Hello, this question is about CMDB Staleness rules and how they impact reporting on existing old and closed INC, REQ, CHG, PRB, TASK records. Does anyone have insight as to how the following scenarios are usually tackled in the system/what have you s...
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Please refer attachments for better understanding can see location before incident creation but cannot after creating incident add a reference qualifierBasically bring the locations associated with this domain onlyjavascript:'sys_domain=' + cur...
How to configure activity stream to service operation workspace
Hi all, We use the following Script Include that is used to return reference qualifier for Categorization field (We have a customized table to store Categories). On the Category form there is a glide-list field called "Show for these countries" (u_lo...
1. Open Sys_user.list2. One of our custom fields - do Starts with / ends with or Contains for A3. Note Nothing will appear4. Change operator "is not" and search for A 5. We have results Why is this broken only to ONE u_ column only the first 3 opera...
Hi TeamUsers are unable to see the report records in the dashboard after upgrade they are getting the below error"Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on sys_user.u_qs_default_group...
Hi team please help me hereHow to configure request number next to ritm number in workspace
Hi Team please help me how to hide sections in service operations workspace based on assignment group.I have created a ui policy and selected view as sow eventhough not working.
Hi Community, Has anyone Implemented Advanced Work Assignment (AWA) for Incident management? Please share any Implementation plan/activities must be carried out to Implement AWA.
Hi All,Issue: Incorrect calculation of SLA even conditions are met. case 1: SLA is pausing at state "on hold" and Awaiting caller and not pausing for state "Resolved " for some incident .case 2 :SLA is pausing at state "Resolved " and not pausing fo...
In servicenow in the incident form there is a assigned_to field but when we search caller we can only search by his first name like "amal murali" we can search him by amal then the amal first name people is showing but i want to serach by the last na...
We currently allow users to open incidents by emailing our instance. These incidents are low impact/urgency/priority by default. We're looking to automatically set the Urgency to High in the event one of our VIP users sends this email. These VIP use...
Hi, I have a scenario where the Caller field in incident form should display both active and inactive users. To achieve this, I tried inactivating "user query" business rule, which allows both both active and inactive users to appear. However this ...
Hi Team , I’ve implemented a query business rule on the Task table (parent table) to restrict data visibility based on user group membership.Scenario:We have a specific user group that should have visibility into all task records. For users not in th...
