Resolved! how to pull caller email on short description in incident form ?
Whenever caller is selected in incident form that caller email id should be displayed in short description and work notes fields.
Forum Posts
AWS with SNOW Integration - ServiceNow Connector for AWS cloudwatch for Incident Creation
Creating incidents from CloudWatch Alarms with below two available methodsAWS Systems Manager OpsCenter AWS Systems Manager Incident Manager.We specifically need the exact configuration steps for setting up AWS cloudwatch for both above options to cr...
Disable Bulk Incident Update
How can bulk incident updates be restricted in the incident list view?
Update Business service for a closed incident
Hi, I have a bunch of closed incidents for which the business service is marked incorrectly or left blank. Is there a way to update the business service field for a closed incident. Thanks
Incident Form
In Incident form user select the Caller and Short_description and Assignment Group there are two groups like Group A & Group B. Group A members can try to edit the any values in incident form.Group B members can try to edit any values but no access...
Incidents being created twice after user replies
When a user opens an incident they get an email notification sent to confirm ticket has been opened. However when the user replies a new Incident is created and the reply is not added to the existing incident. This is a new issue that has begun happ...
I am gating out of box table interaction_m2m_skill and not able to delete
I want to delete table interaction_m2m_skill it is an auto generated table am not able to see option for delete , i dont know origin of table or in which plugin the table is included
On-Call team pager listing
We have some support teams that utilize a team pager and need the dial-in number and pager code to be available on the on-call schedule. Our system requires dialing a single ten digit number followed by entering a 5 digit pager code.Example: Suppor...
Instead of gs.sleep(delayInSeconds * 1000); what is the exact function i have to use.
Hi Team, Can you please suggest what are the exact function we have to use instead of gs.sleep(delayInSeconds * 1000);. when using gs.sleep it was impacted the system performance.I have tried with this script also, but no use.var startTime = new Date...
Display all the assets assigned to User
Hi Experts,We have a requirement, it is to Display all the assets assigned to Affected user in a catalog item. Affected user is a reference variable pointing to (sys_user table).If user has one asset it should display as below image (1)If the affecte...
Category hiding some subcategories on record producer and all on INC
I have a record producer that has the variable Category: And Subcategory:But when I go to the record producer, some subcategories are missing.When I go to the Incident form and change the Category, all subcategories are missing. They are present in t...
Resolved! How to trigger Service Request using Incident Close code | close_code
After selecting Closure Code there's one more field Closure Issue type | u_issue_type_by_category (reference field)after selecting particular option , we need to trigger a particular Catalog service request
Phantom clickable link from a list
I have a user that was complaining about this. But they are clicking on their Core UI dashboard, go to a Incident task list, and that list is empty. But out of habit, they clicked where an incident task should have been. And there is a phantom link t...
Last Resolved By
Hi Team,i need to create a report For Eg- if ticket is re-opened on today how can i add in the report this ticket is resolved by some other person not that person to whom it is assigned today. How can i achieve that? if i add resolved by it shows the...
Not allow user to uncheck the field in activity filter
Hi,I select a field in activity filter and I dont want any user to uncheck it from the filter every user should have that field in activity filter. Can someone suggest how can I achieve this?
